Global Head of People Operations & HR Technology

Crunchtime; Atlanta (GA); On-site; USD 170,000 - 200,000; Full time

Job summary

Crunchtime is hiring a Senior Director, People Operations to act as the operational deputy to the Chief People Officer. You will guide global HR infrastructure, payroll, benefits, HRIS architecture, data analytics, and compliance across domestic and international teams.

This role shapes policy harmonization and scalable people processes for rapid growth. You will lead budgeting, vendor management, and cross-functional collaboration while ensuring high standards of service, accuracy, and employee

Qualifications

• 10+ years of progressive experience in People Operations / HR Operations.
• Experience leading people managers or specialized HR operations teams.
• Deep hands-on experience with HRIS platforms (e.g., Rippling) and automated workflow integrations across IT & Finance systems.
• Strong background in payroll operations, compensation administration, benefits mechanics, and vendor contract oversight.
• Comprehensive understanding of multi-jurisdiction employment law, statutory compliance, and EOR/PEO operating models.

Responsibilities

• Serve as the CPO’s operational deputy, converting the executive People roadmap, cultural goals, and workforce plans into actionable departmental OKRs, project plans, and scalable service delivery models.
• Manage the People Operations department budget in partnership with the CPO, monitoring expenditures across benefits, HR technology, vendor platforms, swag, and company events.
• Lead, mentor, and scale the People Operations team—establishing operational rhythms, performance metrics, and high standards of service, accuracy, and responsiveness.
• Support organizational scaling and M&A integration activities, leading due diligence review, HRIS/payroll migrations, policy harmonization, and operational workforce assimilation.
• Oversee the end-to-end operational delivery of payroll, statutory deductions, and global compensation administration in close coordination with Finance.
• Partner with the CPO on compensation structure execution, job leveling, and career matrix operationalization to ensure roles reflect competitive market conditions.
• Direct global benefits administration, annual renewals, leave of absence management, and accommodation programs in collaboration with brokers and regional providers.
• Manage strategic relationships, RFPs, SLAs, and contract terms across all third-party People vendors, including EOR/PEO providers, benefits brokers, and screening partners.
• Own the enterprise HR tech stack end-to-end (HRIS, onboarding workflows, performance platforms, and data integrations), driving ongoing automation and AI fluency to eliminate manual administrative friction.
• Collaborate closely with Recruitment to ensure a secure, seamless ATS-to-HRIS data pipeline
• Establish robust People data analytics and reporting maturity, building executive dashboards and KPIs to track retention, turnover, engagement trends, and headcount forecasts for CPO and leadership review.
• Implement and enforce data governance, role-based security access, record retention schedules, and audit controls across all workforce platforms.
• Ensure company-wide compliance with applicable local, state, federal, and international employment laws across all entities and contractor networks.
• Oversee international employment documentation, statutory filings, and global privacy mandates (e.g., GDPR).],

Skills

People Ops leadership

Global HR operations

Payroll & benefits governance

HR analytics & reporting

Cross-functional collaboration

Education

Bachelor’s degree in HR or related field

Tools

Rippling HRIS

HR technology integrations

Payroll systems

Job description

Crunchtime is hiring a Senior Director, People Operations to act as the operational deputy to the Chief People Officer. You will guide global HR infrastructure, payroll, benefits, HRIS architecture, data analytics, and compliance across domestic and international teams.

This role shapes policy harmonization and scalable people processes for rapid growth. You will lead budgeting, vendor management, and cross-functional collaboration while ensuring high standards of service, accuracy, and employee