Global Head of CRM & Sales Analytics Platforms

Willis Towers Watson; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Willis Towers Watson in the United States seeks a Global Lead for Sales Process & Analytics to define and govern global IT strategy for sales platforms, primarily Dynamics 365 CRM and analytics. You will align sales data, systems, and processes with business strategy across Sales and Marketing and lead an internal dev/ops team.

You will collaborate with stakeholders, manage external vendors, and translate business needs into detailed requirements while guiding architectural direction and Agile

Qualifications

• Strong communication skills.
• Good understanding of sales & marketing processes in the consulting or insurance broking industry.
• Experience in a similar role providing leadership and guidance to an internal team with demanding stakeholders.
• Understanding of PowerBI capabilities and Dashboard design concepts
• Ability to understand and work with teams developing solutions in an Agile environment
• Experience with Dynamics 365 CRM is highly preferred, but experience with other CRM systems such as Salesforce or Workday would also be acceptable.

Responsibilities

• Collaborate with Business Stakeholders in Sales and Marketing to ensure Sales Related systems align with business strategy.
• Assist business stakeholders in developing long term strategies that leverage our global Sales platforms across both sales transactions and analytics. Provide thought-leadership in this domain.
• Work with external suppliers and the internal team to ensure the on-going stability of the various sales platforms – ensuring their reliable performance and availability. Implement and monitor controls as required.
• Provide management to an internal team who will develop, groom, and prioritize backlog, and clarify and translate business needs into a detailed requirement. Ensure that development aligns with strategic priorities.
• Ability to communicate strategic technical direction and provide consultation as required to Sales Operations, Marketing and the wider business as appropriate.
• Work with associated IT Corporate Platform leadership to deliver strategic IT objectives to the business

Skills

Strong communication

Sales & Marketing processes

Leadership

Agile

Change management

Tools

PowerBI

Dynamics 365 CRM

Salesforce

Workday

Job description

Willis Towers Watson in the United States seeks a Global Lead for Sales Process & Analytics to define and govern global IT strategy for sales platforms, primarily Dynamics 365 CRM and analytics. You will align sales data, systems, and processes with business strategy across Sales and Marketing and lead an internal dev/ops team.

You will collaborate with stakeholders, manage external vendors, and translate business needs into detailed requirements while guiding architectural direction and Agile