Global Head of AI Services Consulting

Zendesk, Inc.

Illinois

Hybrid

USD 270,000 - 406,000

Full time

4 days ago

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Job summary

Zendesk, Inc. in the United States seeks a Senior Director to set the global direction for AI Services Consulting, leading senior consultants to shape strategy and accelerate outcomes.

You will own the portfolio strategy, governance, and operating rhythm for AI engagements, build a scalable delivery engine, and partner with Sales, CS, Product, Engineering, and Finance to drive value. The role offers a hybrid work model with on-site attendance and a compensation range reflecting US market,

Qualifications

12+ years in professional services or enterprise SaaS leadership.
8+ years of people leadership, including leading through leaders.
Senior-level go-to-market and operating-model leadership.
Experience translating customer insights into product strategy and investment decisions.
Demonstrated executive communication and change leadership.

Responsibilities

Own global AI Services Consulting strategy and operating model.
Drive portfolio capacity, prioritization, and commercial performance.
Define executive accountability for outcomes and margin.
Lead cross-functional alignment with Sales, CS, Product, Engineering, Finance.
Develop leadership pipeline and scalable delivery capability.

Skills

Enterprise leadership

AI & product strategy

Operating model design

Portfolio governance

Executive advisory

Cross-functional collaboration

Education

Bachelor's degree in Business, CS, or Engineering

Job description

Zendesk, Inc. in the United States seeks a Senior Director to set the global direction for AI Services Consulting, leading senior consultants to shape strategy and accelerate outcomes.

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