Global Hardware Service Product Manager | AI-Driven Growth

Waters Corporation

Milford (MA)

On-site

USD 128,000 - 213,000

Full time

14 days+

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Job summary

Waters Corporation in Milford, MA is seeking a Principal Product Manager to lead the Hardware Service Plans portfolio, guiding strategy and lifecycle management for a global service business supporting LC, MS, and related workflows. You will partner across R&D, Service, Commercial, Finance, and Digital teams to drive growth and profitability.

This role emphasizes leveraging data, automation, and AI capabilities to enhance offerings and customer value while shaping Waters' service portfolio for

Qualifications

7+ years in product management or portfolio leadership with revenue responsibility.
Strong price, profitability, forecasting, and commercialization experience.
Experience leading cross-functional teams in a matrix organization.

Responsibilities

Define long-term strategy for a global hardware service plan portfolio and drive growth.
Lead pricing strategy and service plan commercialization for new instrument introductions.
Analyze portfolio performance using revenue, renewal, margin, and retention metrics.
Collaborate with R&D, Service Operations, Sales, Marketing, Finance, IT and regional teams.
Develop business cases and market assessments to improve competitiveness.

Skills

Product management

Portfolio management

Cross-functional leadership

Pricing strategy

Financial analysis

Data-driven decision making

Education

Bachelor's degree

MBA or advanced degree

Job description

This role emphasizes leveraging data, automation, and AI capabilities to enhance offerings and customer value while shaping Waters' service portfolio for

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