Global Hardware Service Product Manager | AI-Driven Growth

Waters Corporation; Milford (MA); On-site; USD 128,000 - 213,000; Full time

Job summary

Waters Corporation in Milford, MA is seeking a Principal Product Manager to lead the Hardware Service Plans portfolio, guiding strategy and lifecycle management for a global service business supporting LC, MS, and related workflows. You will partner across R&D, Service, Commercial, Finance, and Digital teams to drive growth and profitability.

This role emphasizes leveraging data, automation, and AI capabilities to enhance offerings and customer value while shaping Waters' service portfolio for

Qualifications

• 7+ years in product management or portfolio leadership with revenue responsibility.
• Strong price, profitability, forecasting, and commercialization experience.
• Experience leading cross-functional teams in a matrix organization.

Responsibilities

• Define long-term strategy for a global hardware service plan portfolio and drive growth.
• Lead pricing strategy and service plan commercialization for new instrument introductions.
• Analyze portfolio performance using revenue, renewal, margin, and retention metrics.
• Collaborate with R&D, Service Operations, Sales, Marketing, Finance, IT and regional teams.
• Develop business cases and market assessments to improve competitiveness.

Skills

Product management

Portfolio management

Cross-functional leadership

Pricing strategy

Financial analysis

Data-driven decision making

Education

Bachelor's degree

MBA or advanced degree

Job description

Waters Corporation in Milford, MA is seeking a Principal Product Manager to lead the Hardware Service Plans portfolio, guiding strategy and lifecycle management for a global service business supporting LC, MS, and related workflows. You will partner across R&D, Service, Commercial, Finance, and Digital teams to drive growth and profitability.

This role emphasizes leveraging data, automation, and AI capabilities to enhance offerings and customer value while shaping Waters' service portfolio for