Global Grocery CX Lead — Technical Product & Engagement

Amazon; Seattle (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle is seeking a Senior Product Manager to own the WW Grocery CX product vision and roadmaps for next-generation online grocery experiences across all Amazon surfaces.

You will lead from the front with technical product and program management expertise, partner with product, UX, engineering, science, and operations, and drive rapid experiments to maximize customer impact across countries.

Qualifications

• Bachelor's degree.
• 4+ years of technical product or program management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

• Deliver WW grocery CX product vision and roadmaps for next-generation grocery shopping, with a specific focus on repeat engagement.
• Own the retention business outcomes for grocery shopping, ensuring customers view Amazon as their preferred, primary grocery for all shopping missions.
• Orchestrate and drive partnerships with teams across the organization to build cohesive experiences, balancing bold long-term bets with tactical wins that maximize business impact.
• Set (and reset) the bar for design, build and scaling quality, driving focused rapid experimentation to deliver shopping features that achieve our WW CX vision across every customer touchpoint in every country we operate in.

Skills

Roadmap strategy ownership

Executive-level prioritization

Cross-functional collaboration

Product delivery

Education

Bachelor's degree

Tools

Tableau

Qlikview

QuickSight

Job description

Amazon.com Services LLC in Seattle is seeking a Senior Product Manager to own the WW Grocery CX product vision and roadmaps for next-generation online grocery experiences across all Amazon surfaces.

You will lead from the front with technical product and program management expertise, partner with product, UX, engineering, science, and operations, and drive rapid experiments to maximize customer impact across countries.