Senior Product Manager - Technical, WW Grocery Engagement CX

Amazon; Seattle (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle is seeking a Senior Product Manager to own the WW Grocery CX product vision and roadmaps for next-generation online grocery experiences across all Amazon surfaces.

You will lead from the front with technical product and program management expertise, partner with product, UX, engineering, science, and operations, and drive rapid experiments to maximize customer impact across countries.

Qualifications

• Bachelor's degree.
• 4+ years of technical product or program management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

• Deliver WW grocery CX product vision and roadmaps for next-generation grocery shopping, with a specific focus on repeat engagement.
• Own the retention business outcomes for grocery shopping, ensuring customers view Amazon as their preferred, primary grocery for all shopping missions.
• Orchestrate and drive partnerships with teams across the organization to build cohesive experiences, balancing bold long-term bets with tactical wins that maximize business impact.
• Set (and reset) the bar for design, build and scaling quality, driving focused rapid experimentation to deliver shopping features that achieve our WW CX vision across every customer touchpoint in every country we operate in.

Skills

Roadmap strategy ownership

Executive-level prioritization

Cross-functional collaboration

Product delivery

Education

Bachelor's degree

Tools

Tableau

Qlikview

QuickSight

Job description

• Help define the future of global grocery shopping online and create experiences customers didn't know they needed. You'll architect next-gen end to end grocery shopping experience across every Amazon surface, translating bold product instincts into measurable impact for millions of customers daily.
• 100% focused and end-to-end technical accountability across direct and adjacent teams, you will work relentlessly to deliver our WW Grocery CX vision on time. You will lead from the front exercising technical decision rights, acting as point-guard, and eliminating blockers.
• This demands deep leadership and partnership across product, UX, engineering, science, and operations.
• Experience building products for global customers and adapting roadmaps with regional teams is essential.
• You are customer-obsessed, demonstrating high-judgment across high-autonomy work, showing leaders across teams our path and progress to deliver the world's best online grocery CX.

Description

• Help define the future of global grocery shopping online and create experiences customers didn't know they needed. You'll architect next-gen end to end grocery shopping experience across every Amazon surface, translating bold product instincts into measurable impact for millions of customers daily.
• 100% focused and end-to-end technical accountability across direct and adjacent teams, you will work relentlessly to deliver our WW Grocery CX vision on time. You will lead from the front exercising technical decision rights, acting as point-guard, and eliminating blockers.
• This demands deep leadership and partnership across product, UX, engineering, science, and operations.
• Experience building products for global customers and adapting roadmaps with regional teams is essential.
• You are customer-obsessed, demonstrating high-judgment across high-autonomy work, showing leaders across teams our path and progress to deliver the world's best online grocery CX.

Key job responsibilities

• You deliver WW grocery CX product vision and roadmaps for next-generation grocery shopping, with a specific focus on repeat engagement.
• You own the retention business outcomes for grocery shopping, ensuring customers view Amazon as their preferred, primary grocery for all shopping missions.
• The role requires orchestrating and driving partnerships with teams across the organization to build cohesive experiences, balancing bold long-term bets with tactical wins that maximize business impact.
• You’ll set (and reset) the bar for design, build and scaling quality, driving focused rapid experimentation to deliver shopping features that achieve our WW CX vision across every customer touchpoint in every country we operate in.

About The Team

The WW Grocery CX Engagement team is charged with making Amazon the primary, preferred grocery store for our customers across the globe. Part of WW Grocery CX and Quality, we own and build the WW grocery shopping experience (today, the future) millions of customers rely on every day. Seamless across mobile, desktop, voice, and whatever comes next. We invent and reinvent how customers find and buy the groceries they need whenever they need it – and aspire be the world’s best online grocer. Join us to define the future of grocery shopping.

Basic Qualifications

• Bachelor's degree
• 4+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.

Company

Amazon.com Services LLC

Job ID: A10500992