Global Fulfillment Training & Leadership Director

ShipMonk; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

ShipMonk is seeking a Director of Operations Learning & Development to scale capability across our fulfillment network. You will own ramp programs, training content, and leadership development to accelerate new-hire performance and sustain high coaching standards.

You will design network-wide curricula, certify trainers, build measurement systems, and partner with analytics to drive improvements in time-to-rate and supervisor capability.

Qualifications

• Bachelor's degree in supply chain management, industrial engineering, education, organizational development, or a related field.
• 8+ years in e-commerce fulfillment operations, training ownership, or process optimization.
• 3+ years leading teams or network-wide programs.

Responsibilities

• Own ramp programs across all fulfillment centers, defining ramp curves and reducing days-to-full-rate.
• Design and own the new hire experience from onboarding through rate attainment with structured progression.
• Build ramp measurement systems with analytics for site- and trainer-specific visibility.
• Develop training content, certification standards, and leadership development for supervisors and managers.
• Partner with change-management teams to ensure training sticks through go-live and beyond.

Skills

Leadership

Training strategy

Curriculum design

Change management

Data analytics

Communication

Stakeholder influence

Time-to-rate optimization

Education

Bachelor's degree in supply chain management, industrial engineering, education, organizational development, or related field

Tools

MS Excel

Google Sheets

Tableau

Job description

ShipMonk is seeking a Director of Operations Learning & Development to scale capability across our fulfillment network. You will own ramp programs, training content, and leadership development to accelerate new-hire performance and sustain high coaching standards.

You will design network-wide curricula, certify trainers, build measurement systems, and partner with analytics to drive improvements in time-to-rate and supervisor capability.