Global Frontline Tech Support Agent

Viasat; Oregon; On-site; USD 21,000 - 39,000; Full time

Job summary

Viasat is hiring for a Trusted Connections Front Line Care Agent in College Station, TX. You will provide global customer support for public Wi‑Fi, VoIP, and TV services, handling billing, account inquiries, and technical troubleshooting.

The role emphasizes teamwork, fast problem solving, and excellent communication. The position requires willingness to work in a 24x7 call center, attend training sessions, and adapt to a dynamic, client‑facing environment.

Qualifications

• Excellent written and verbal communication skills.
• General knowledge of personal computer networking.
• Ability to work effectively in a team and support both internal and external customers.
• Strong analytical, problem‑solving and conceptual skills.
• Proven time management and multi‑tasking abilities.
• Must have a High School Diploma or GED.
• Excellent written and verbal communication skills.
• Willingness to work 24x7 call center shifts.
• Willingness to attend daily training sessions 9am–6pm for up to 4 weeks.
• Must be able to multi‑task and type at least 35 WPM.

Responsibilities

• Provide support to customers using public Wi‑Fi, VoIP or TV services, including billing and account inquiries.
• Troubleshoot connectivity issues using online tools and diagnostic resources.
• Monitor networks and escalate for dispatch when needed.
• Manage end-user questions about plans, service availability, and contract requirements.
• Assist with billing inquiries, invoices, credits, refunds, and payment methods.
• Update and maintain customer account information and self‑care guidance.
• Document key interactions in the Case Management system and respond to emails and voicemails.
• Perform other project tasks as assigned by supervisor.

Skills

Communication

Networking basics

Team collaboration

Analytical skills

Time management

Typing 35 WPM

Education

High School Diploma or GED

Job description

Viasat is hiring for a Trusted Connections Front Line Care Agent in College Station, TX. You will provide global customer support for public Wi‑Fi, VoIP, and TV services, handling billing, account inquiries, and technical troubleshooting.

The role emphasizes teamwork, fast problem solving, and excellent communication. The position requires willingness to work in a 24x7 call center, attend training sessions, and adapt to a dynamic, client‑facing environment.