Global Tech Support Specialist

Viasat; United States; On-site; USD 21,000 - 33,000; Full time

Job summary

Viasat in College Station, TX is seeking a Trusted Connections Front Line Care Agent to support customers using public Wi‑Fi, VoIP and TV services worldwide. You will handle billing and account inquiries and assist with technical troubleshooting.

The role requires strong communication, basic networking knowledge, teamwork, and the ability to multi-task in a 24x7 call center. Training is provided daily 9am–6pm for up to four weeks.

Qualifications

• Excellent communication skills; outgoing and friendly demeanor.
• General knowledge of personal computer networking.
• Works well with others to provide exceptional support.
• Strong analytical, problem-solving, and conceptual skills.
• Excellent time management and organizational abilities.
• Experience with 24x7 call center schedules.
• Excellent written and verbal communication skills.
• Willing to work 24x7 shift schedules.
• Able to multi-task and stay organized.
• Typing speed of at least 35 WPM.

Responsibilities

• Provide support to location staff and end-users for public Wi‑Fi, VoIP, and TV services worldwide.
• Troubleshoot connectivity issues using online diagnostic tools.
• Monitor networks and escalate to dispatch when needed.
• Assist with billing and account inquiries, including invoices and payments.
• Help update contact information and manage subscriptions and usage data.
• Document interactions in the Case Management system.
• Deliver email support and monitor voicemail for inquiries.
• Contribute to other project tasks as assigned by supervisor.

Skills

Communication

Networking basics

Teamwork

Analytical thinking

Time management

Written communication

Multi-tasking

Typing

Training adaptability

Shift work

Education

High School Diploma or GED

Job description

Viasat in College Station, TX is seeking a Trusted Connections Front Line Care Agent to support customers using public Wi‑Fi, VoIP and TV services worldwide. You will handle billing and account inquiries and assist with technical troubleshooting.

The role requires strong communication, basic networking knowledge, teamwork, and the ability to multi-task in a 24x7 call center. Training is provided daily 9am–6pm for up to four weeks.