Sea Logistics Customer Care Pro

Kuehne+Nagel; Berea (OH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401k

Tuition reimbursement

Health and welfare benefits

Incentive compensation

Job summary

Kuehne+Nagel is hiring for a Sea Logistics Customer Care Specialist in the United States. You will serve as a key contact for customers, handling inquiries, resolving issues, and ensuring a consistent experience. Prior freight-forwarding experience isn’t required; a strong service mindset and reliability are valued.

You’ll collaborate with operations and internal teams to deliver timely information, maintain records, and build lasting customer relationships in a fast-paced environment.

Qualifications

• Customer service experience preferred, in care, call center, logistics or similar environment.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and resolve issues.
• Excellent organization and attention to detail.

Responsibilities

• Respond to customer inquiries through email, phone, and other channels.
• Provide accurate information regarding shipments, accounts, products, and services.
• Handle customer concerns and escalations professionally and work toward resolutions.
• Partner with operations, sales, and other internal teams to address customer needs.
• Maintain accurate records of customer interactions, issues, and follow-up activity.
• Build strong customer relationships through consistent communication and service.
• Manage multiple priorities while meeting response time, quality, and service expectations.
• Identify opportunities to improve processes and the overall customer experience.

Skills

Customer service

Communication

Problem-solving

Organization

Multitasking

Learnability

Outlook

Excel

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Kuehne+Nagel is hiring for a Sea Logistics Customer Care Specialist in the United States. You will serve as a key contact for customers, handling inquiries, resolving issues, and ensuring a consistent experience. Prior freight-forwarding experience isn’t required; a strong service mindset and reliability are valued.

You’ll collaborate with operations and internal teams to deliver timely information, maintain records, and build lasting customer relationships in a fast-paced environment.