Global Field Support Engineer - UAS & Defense

Booster; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid vacation time

Sick leave

Holiday pay

401K savings plan

Equity in the form of stock options

Job summary

A leading drone technology company seeks a Field Support Representative to provide both onsite and remote technical support for their UAS products, catering to Federal and Defense clients. Candidates should have over 3 years of experience in operating, repairing, and maintaining UAS systems, exceptional problem-solving skills, and the ability to travel up to 80%. The role includes training customers and developing field support processes. Compensation ranges from $100,000 to $130,000, plus benefits such as health insurance and 401K access.

Qualifications

• Experience with technical troubleshooting and triage workflows.
• Prior military experience is preferred.
• Familiarity with Linux operating systems is a plus.

Responsibilities

• Provide onsite and remote technical support for UAS.
• Develop field support processes and handle technical escalations.
• Train customers on UAS maintenance and operation techniques.

Skills

Technical troubleshooting

Interpersonal communication

Creative thinking

Problem-solving

Education

3+ years experience with UAS

Job description

A leading drone technology company seeks a Field Support Representative to provide both onsite and remote technical support for their UAS products, catering to Federal and Defense clients. Candidates should have over 3 years of experience in operating, repairing, and maintaining UAS systems, exceptional problem-solving skills, and the ability to travel up to 80%. The role includes training customers and developing field support processes. Compensation ranges from $100,000 to $130,000, plus benefits such as health insurance and 401K access.