Global Field Support Engineer - NPI, Escalations, Stock Options

Doist; San Diego (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

Discretionary annual bonus

No-cost health insurance plans

401k with company match

Flexible paid time off

Job summary

Element Biosciences is seeking a technically skilled Field Service Engineer to support NPI readiness and on-site product launches in a San Diego setting. You will help develop service guides, train Regional Technical Leads and Field Service Engineers, and contribute to global knowledgebase content to ensure successful product introductions.

The role requires 2–5 years in field service for complex instrumentation, strong communication, and hands-on experience with NGS technologies.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Biomedical, or related discipline) required
• 2–5 years of experience in field service or technical support within complex instrumentation, biotech, medical device, or similar regulated industry
• Strong written and verbal communication skills; able to document technical issues clearly
• Hands-on familiarity with NGS technologies, including library preparation, sequencing, and data analysis, preferred
• Experience in regulated environments (ISO 13485, GMP) a plus
• Prior experience supporting product launches or NPI activities a plus

Responsibilities

• Support NPI service readiness activities such as service guide development, development of tools and spares BOMs, and service test processes
• Participate in first-wave rollout and support for new product introductions and product extensions
• Assist in developing training materials for Regional Technical Leads and Field Service Engineers ahead of product launch
• Contribute to global knowledgebase content to ensure readiness prior to launch
• Perform Service Regression Procedure testing for product extension and changes
• Author and maintain service bulletins and knowledgebase articles for routine and recurring issues
• Support standardization of troubleshooting documentation and escalation records
• Maintain SD HQ instrumentation supporting Service Training and internal validation testing
• Partner with R&D, Product Support, and Regional Tech Leads on service-related feedback and product improvement input
• Participate in service process improvement discussions and contribute to standardization efforts

Job description

Element Biosciences is seeking a technically skilled Field Service Engineer to support NPI readiness and on-site product launches in a San Diego setting. You will help develop service guides, train Regional Technical Leads and Field Service Engineers, and contribute to global knowledgebase content to ensure successful product introductions.

The role requires 2–5 years in field service for complex instrumentation, strong communication, and hands-on experience with NGS technologies.