Global Field Service Engineer — Hybrid, Training & Support

BD

Milpitas (CA)

Hybrid

USD 96,000 - 153,000

Full time

14 days+

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Job summary

BD in Milpitas, CA seeks a Global Service Engineer to support escalations across regions and collaborate with R&D, Manufacturing Engineering, Quality, and Sustaining Engineering to restore customers’ instruments quickly. You will prepare service manuals, bulletins, field change notices, and troubleshooting guides while training field engineers and supporting regional staff.

The role requires a Bachelor's degree in a related field and four years' experience in technical support for medical

Qualifications

Bachelor’s degree or higher in a related field and four years of experience in technical roles.
Experience with medical device product technical support or field service preferred.
Ability to train service engineers and communicate complex technical concepts.

Responsibilities

The Global Service Engineer supports global service escalations and coordinates with R&D, Manufacturing Engineering, Quality, and Sustaining Engineering to restore instruments.
Prepares service documents: manuals, bulletins, field change notifications, operation theory, troubleshooting guides, upgrade instructions, and parts lists.
Delivers training to field service engineers and regional support staff, and supports regional engineers via phone or on-site.
Analyzes field reliability data and participates in ECN reviews to influence product changes and service strategies.
Ensures safe work practices, regulatory compliance, and alignment with BD’s EH&S and quality programs.