Global Support Engineer - NPI & Escalations, Stock Options

Element Biosciences Inc; San Diego (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

Discretionary annual bonus

401k with company match

Flexible paid time off

Job summary

Element Biosciences, based in San Diego, is seeking a Global Support Engineer as an entry point into the Global Service ladder. This salaried role supports NPI readiness, escalation support, and maintenance of HQ instrumentation while collaborating with regional and product teams.

You will develop service guides, training materials, and knowledgebase content; perform regression testing; and contribute to standardization and improvements.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Biomedical, or related) is required.
• 2-5 years of field service or technical support within complex instrumentation or biotech.
• Experience in regulated environments (ISO 13485, GMP) is a plus.
• Hands-on familiarity with NGS technologies preferred.
• Strong written and verbal communication skills and documentation ability.

Responsibilities

• Support NPI service readiness activities, including service guides and tooling development.
• Participate in first-wave rollout and support for new product introductions and extensions.
• Develop training materials for Regional Technical Leads and Field Service Engineers.
• Contribute to global knowledgebase content and service bulletins.
• Triage escalations, diagnose root causes, and provide on-site support as needed.
• Coordinate with R&D, Product Support, and regional tech leads for feedback and improvements.
• Support standardization of service processes and documentation.

Skills

Troubleshooting

Independent work

NGS tech

Communication

Education

Engineering degree

Job description

Element Biosciences, based in San Diego, is seeking a Global Support Engineer as an entry point into the Global Service ladder. This salaried role supports NPI readiness, escalation support, and maintenance of HQ instrumentation while collaborating with regional and product teams.

You will develop service guides, training materials, and knowledgebase content; perform regression testing; and contribute to standardization and improvements.