Global Field Service Technician – Mechatronics

VDL USA Holding Inc; Virginia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Paid Holidays

Life insurance

401(k) matching

Flexible Spending Account

Health Savings Account

Job summary

VDL USA Holding Inc. is seeking an International Service Technician to service and support automated production machinery across the Americas, with extensive travel and base operations in Richmond, Virginia.

The role requires strong mechatronics knowledge, CAD literacy, and the ability to work independently while maintaining customer relationships. The ideal candidate will have 2+ years in maintenance, Windows OS troubleshooting, and a willingness to travel up to 75% including international

Qualifications

• Minimum 2 years in maintenance and repair of automated production machinery.
• Strong troubleshooting and Windows OS knowledge.
• Willing to travel up to 75%, including international travel.
• Read CAD designs, blueprints, wiring diagrams, and schematics.
• Must speak English; Spanish preferred.
• Valid driver’s license; passport for international travel.
• High school diploma or GED; electrical/mechanical engineering certification preferred.

Responsibilities

• Supply service and customer support during field visits or jobs.
• Assist and/or lead on-site installations, repairs, and maintenance.
• Diagnose electrical or mechanical errors and determine appropriate solutions.
• Produce prompt & detailed service reports.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Follow all company procedures and protocols.
• Maintain & build positive relationships with customers.
• Document best practices and share with the team.
• Perform other duties and responsibilities as needed.

Skills

Mechatronics

Troubleshooting

Communication

Travel readiness

Education

High School Diploma or GED

Electrical/Mechanical certification (preferred)

Tools

Windows OS

Network troubleshooting

CAD diagrams

Job description

VDL USA Holding Inc. is seeking an International Service Technician to service and support automated production machinery across the Americas, with extensive travel and base operations in Richmond, Virginia.

The role requires strong mechatronics knowledge, CAD literacy, and the ability to work independently while maintaining customer relationships. The ideal candidate will have 2+ years in maintenance, Windows OS troubleshooting, and a willingness to travel up to 75% including international