International Field Service Technician Mechatronics Expert

VDL Industries Gainesville; Virginia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

401(k) matching

Flexible Spending Account

Health Savings Account

Job summary

VDL USA seeks an International Service Technician to support field service, field installations, and maintenance across the Americas, with extensive travel required and collaboration with the Richmond, Virginia office. A foundation in mechatronics and related experience is expected, with training provided as needed.

The role requires traveling up to 75%, including international travel, stabilizing customer relationships, diagnosing issues, and delivering clear service reports.

Qualifications

• Minimum 2 years of proven experience with maintenance & repair of automated production machinery.
• Advanced grasp of Windows operating systems including troubleshooting and third-party software installation; working knowledge of network architecture.
• Available to work alternative schedules including weekends and on-call hours.
• Strong organizational skills and ability to work independently.
• Customer-driven focus.
• Ability to travel up to 75%, including international travel.
• Excellent verbal & written skills.
• Ability to convey concise technical diagnosis remotely.
• Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.
• Must speak English; bi-lingual (Spanish) preferred.
• Valid driver’s license in good standing with the DMV is required.
• Valid passport for potential international travel.

Responsibilities

• Supply service and customer support during field visits or jobs.
• Assist and/or lead on-site installations, repairs, and maintenance.
• Diagnose electrical or mechanical errors and determine appropriate solutions.
• Produce prompt & detailed service reports.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Follow all company procedures and protocols.
• Maintain & build positive relationships with customers.
• Document best practices and share with the team.
• Perform other duties and responsibilities as needed.

Skills

Mechatronics knowledge

Travel readiness

Customer service orientation

Verbal & written communication

English proficiency

CAD interpretation

Independent working

Education

High school diploma or GED

Advanced degree or certification in electrical/mechanical engineering

Tools

Windows OS troubleshooting

Basic network concepts

CAD software

Job description

VDL USA seeks an International Service Technician to support field service, field installations, and maintenance across the Americas, with extensive travel required and collaboration with the Richmond, Virginia office. A foundation in mechatronics and related experience is expected, with training provided as needed.

The role requires traveling up to 75%, including international travel, stabilizing customer relationships, diagnosing issues, and delivering clear service reports.