Service Technician (Hyrbid)

VDL USA Holding Inc; Virginia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Paid Holidays

Life insurance

401(k) matching

Flexible Spending Account

Health Savings Account

Job summary

VDL USA Holding Inc. is seeking an International Service Technician to service and support automated production machinery across the Americas, with extensive travel and base operations in Richmond, Virginia.

The role requires strong mechatronics knowledge, CAD literacy, and the ability to work independently while maintaining customer relationships. The ideal candidate will have 2+ years in maintenance, Windows OS troubleshooting, and a willingness to travel up to 75% including international

Qualifications

• Minimum 2 years in maintenance and repair of automated production machinery.
• Strong troubleshooting and Windows OS knowledge.
• Willing to travel up to 75%, including international travel.
• Read CAD designs, blueprints, wiring diagrams, and schematics.
• Must speak English; Spanish preferred.
• Valid driver’s license; passport for international travel.
• High school diploma or GED; electrical/mechanical engineering certification preferred.

Responsibilities

• Supply service and customer support during field visits or jobs.
• Assist and/or lead on-site installations, repairs, and maintenance.
• Diagnose electrical or mechanical errors and determine appropriate solutions.
• Produce prompt & detailed service reports.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Follow all company procedures and protocols.
• Maintain & build positive relationships with customers.
• Document best practices and share with the team.
• Perform other duties and responsibilities as needed.

Skills

Mechatronics

Troubleshooting

Communication

Travel readiness

Education

High School Diploma or GED

Electrical/Mechanical certification (preferred)

Tools

Windows OS

Network troubleshooting

CAD diagrams

Job description

Headquartered in Eindhoven, the Netherlands VDL Groep is an international industrial family business with 105 operating companies, spread throughout nineteen countries, with around 15,000 employees.

We believe our employees make the difference, after all, our employees are the lifeblood of the business. VDL recognizes the importance of offering its employees a workplace where they can work in a pleasant, safe, and healthy environment, and where they have opportunities for further development.

VDL USA is responsible for the sales and service of VDL packaging equipment and value-added logistics for numerous VDL companies in North America. We are looking for an eager International Service Technician with a positive ‘can do’ attitude to strengthen our team. The ideal candidate will be required to travel extensively throughout the Americas while working closely with our regional office located in Richmond, Virginia. At a minimum we expect a fundamental grasp of mechatronics accompanied with some relevant experience however additional training will be provided.

Essential Duties and Responsibilities

• Supply service and customer support during field visits or jobs
• Assist and/or lead on-site installations, repairs, and maintenance
• Diagnose electrical or mechanical errors and determine appropriate solutions
• Produce prompt & detailed service reports
• Comprehend customer requirements and make appropriate recommendations/briefings
• Follow all company procedures and protocols
• Maintain & build positive relationships with customers
• Document best practices and share with the team
• Perform other duties and responsibilities as needed

Experience and Qualifications

• Minimum 2 years of proven experience with the maintenance & repair of automated production machinery
• Advanced grasp of Windows operating systems including troubleshooting, third party software installation & working knowledge of network architecture.
• Available to work alternative schedules including weekends and on-call hours
• Strong organizational skills and ability to work independently
• Customer driven focus
• Ability to travel up to 75%, including international travel
• Excellent verbal & written skills
• Ability to convey concise technical diagnosis remotely
• Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics
• High school diploma or GED
• Advanced degree or certification in electrical and/or mechanical engineering preferred
• Must speak English; bi-lingual (Spanish) preferred
• Valid driver’s license in good standing with the DMV is required
• Valid passport for potential international travel

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Paid Holidays
• Life insurance
• 401(k) matching
• Flexible Spending Account
• Health Savings Account

VDL USA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. VDL USA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Website: http://www.vdlusa.com