Service Technician (Hyrbid)

VDL Industries Gainesville; Virginia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

401(k) matching

Flexible Spending Account

Health Savings Account

Job summary

VDL USA seeks an International Service Technician to support field service, field installations, and maintenance across the Americas, with extensive travel required and collaboration with the Richmond, Virginia office. A foundation in mechatronics and related experience is expected, with training provided as needed.

The role requires traveling up to 75%, including international travel, stabilizing customer relationships, diagnosing issues, and delivering clear service reports.

Qualifications

• Minimum 2 years of proven experience with maintenance & repair of automated production machinery.
• Advanced grasp of Windows operating systems including troubleshooting and third-party software installation; working knowledge of network architecture.
• Available to work alternative schedules including weekends and on-call hours.
• Strong organizational skills and ability to work independently.
• Customer-driven focus.
• Ability to travel up to 75%, including international travel.
• Excellent verbal & written skills.
• Ability to convey concise technical diagnosis remotely.
• Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.
• Must speak English; bi-lingual (Spanish) preferred.
• Valid driver’s license in good standing with the DMV is required.
• Valid passport for potential international travel.

Responsibilities

• Supply service and customer support during field visits or jobs.
• Assist and/or lead on-site installations, repairs, and maintenance.
• Diagnose electrical or mechanical errors and determine appropriate solutions.
• Produce prompt & detailed service reports.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Follow all company procedures and protocols.
• Maintain & build positive relationships with customers.
• Document best practices and share with the team.
• Perform other duties and responsibilities as needed.

Skills

Mechatronics knowledge

Travel readiness

Customer service orientation

Verbal & written communication

English proficiency

CAD interpretation

Independent working

Education

High school diploma or GED

Advanced degree or certification in electrical/mechanical engineering

Tools

Windows OS troubleshooting

Basic network concepts

CAD software

Job description

Headquartered in Eindhoven, the Netherlands VDL Groep is an international industrial family business with 105 operating companies, spread throughout nineteen countries, with around 15,000 employees. We believe our employees make the difference, after all, our employees are the lifeblood of the business. VDL recognizes the importance of offering its employees a workplace where they can work in a pleasant, safe, and healthy environment, and where they have opportunities for further development. VDL USA is responsible for the sales and service of VDL packaging equipment and value-added logistics for numerous VDL companies in North America. We are looking for an eager International Service Technician with a positive ‘can do’ attitude to strengthen our team. The ideal candidate will be required to travel extensively throughout the Americas while working closely with our regional office located in Richmond, Virginia. At a minimum we expect a fundamental grasp of mechatronics accompanied with some relevant experience however additional training will be provided.

Essential Duties And Responsibilities

• Supply service and customer support during field visits or jobs
• Assist and/or lead on-site installations, repairs, and maintenance
• Diagnose electrical or mechanical errors and determine appropriate solutions
• Produce prompt & detailed service reports
• Comprehend customer requirements and make appropriate recommendations/briefings
• Follow all company procedures and protocols
• Maintain & build positive relationships with customers
• Document best practices and share with the team
• Perform other duties and responsibilities as needed

Experience And Qualifications

• Minimum 2 years of proven experience with the maintenance & repair of automated production machinery
• Advanced grasp of Windows operating systems including troubleshooting, third party software installation & working knowledge of network architecture.
• Available to work alternative schedules including weekends and on-call hours
• Strong organizational skills and ability to work independently
• Customer driven focus
• Ability to travel up to 75%, including international travel
• Excellent verbal & written skills
• Ability to convey concise technical diagnosis remotely
• Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics
• High school diploma or GED
• Advanced degree or certification in electrical and/or mechanical engineering preferred
• Must speak English; bi-lingual (Spanish) preferred
• Valid driver’s license in good standing with the DMV is required
• Valid passport for potential international travel

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Paid Holidays
• Life insurance
• 401(k) matching
• Flexible Spending Account
• Health Savings Account

VDL USA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. VDL USA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Website: http://www.vdlusa.com