Global Field Service Technician—Equipment & Support

Air Products and Chemicals, Inc.

St. Louis (MO)

On-site

USD 70,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Affordable medical, dental, and vision

401(k) retirement savings with company

Paid vacation, holidays, and sick time

Paid parental leave

Adoption assistance

Flexible spending accounts

Life Insurance

Employee Assistance Program (EAP)

Job summary

Air Products and Chemicals, Inc. is seeking a Global Support and Services Technician to join the Global Service & Support team.

You will be the technical representative at customer sites, coordinating commissioning, startup, maintenance, and service activities across marine and land-based facilities. The role involves hands-on troubleshooting, training, and supporting quotations and order follow-ups, with domestic and international travel about 30%.

Qualifications

3–5 years of field service, commissioning, or industrial maintenance experience.
Ability to read technical drawings and schematics.
Willingness to travel up to 30% domestically and internationally.

Responsibilities

Serve as the primary technical representative at customer sites.
Plan, coordinate, and execute commissioning, startup, maintenance, and service activities safely and efficiently.
Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment to minimize downtime and optimize performance.
Provide technical guidance, operational support, and customer training as required.
Ensure compliance with all company, safety, environmental, and regulatory standards.
Develop, review, and update commissioning and service procedures to support operational excellence.
Complete accurate and timely service reports, expense reports, time reporting, technical documentation, and customer follow‑up in accordance with company requirements.
Provide technical input to quotations, spare‑parts recommendations, service proposals, and follow‑up activities, as applicable.
Collaborate with internal teams to resolve technical issues and improve service delivery.
Identify opportunities for continuous improvement and contribute to enhanced customer satisfaction and operational efficiency.
Support the GSS sales and spare parts activities by preparing quotations, following up with customers, and coordinating orders when not assigned to field service, travel, or other technical support activities.
Support special projects and assignments directed by the Customer Support Manager.
Take ownership of assigned service activities from preparation through execution, reporting, follow‑up, and technical closeout.
Maintain current knowledge of Air Products' equipment, technologies, and best practices.