Global Field Service Engineer, Robotic Packaging

JLS Automation; York (York County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

On-site gym

Team luncheons

Recreation activities

401(k) profit sharing

Job summary

JLS Automation seeks a Field Service Engineer to install, service, repair, and integrate robotic packaging systems at customer sites. You will support hardware/software integration, perform FATs, and provide on-site training, with travel both domestically and internationally required.

This role requires troubleshooting skills, PLC programming knowledge, schematic reading, and the ability to lift up to 50 lbs. Weekend work and a valid passport are required.

Qualifications

• High School diploma or Associate’s degree in technology/electronics preferred.
• 3–5 years of experience with automated packaging or related machinery.
• Ability to work with single and three-phase motors and withstand various voltages.
• Strong troubleshooting and repair of electrical problems.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Knowledge of PLC programming and navigation of PLC/servo motor drive software.
• Ability to assemble and troubleshoot mechanical components and subassemblies.
• Working knowledge of VFDs (Variable Frequency Drives).
• Excellent electro/mechanical knowledge and safety awareness.
• Ability to communicate clearly with personnel at all levels and with vendors.
• Willingness to travel domestically and internationally; weekends/holidays may be required.
• Must have a valid passport and be able to obtain one.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Perform repair work in-house and at the customer site.
• Provide service and technical interface between customer and JLS.
• Assist engineering with FATs and installation prep work.
• Conduct on-site installation, commissioning, service, training, and maintenance.
• Advise customers on operation, maintenance, and modifications.
• Answer complex technical questions and troubleshoot with customers.
• Report progress and coordinate with management and Customer Service Team.
• Monitor costs and expenses related to projects, service and parts.
• Respond to phone support requests and generate quotes for service/parts.
• Turn in accurate detailed reports promptly and stay current with technology.

Skills

Automation experience

PLC programming

Electrical troubleshooting

Schematic reading

Field service

Customer communication

Education

High School diploma

Associate’s degree in technology or electronics

Tools

PLC software

Electrical schematics

Job description

JLS Automation seeks a Field Service Engineer to install, service, repair, and integrate robotic packaging systems at customer sites. You will support hardware/software integration, perform FATs, and provide on-site training, with travel both domestically and internationally required.

This role requires troubleshooting skills, PLC programming knowledge, schematic reading, and the ability to lift up to 50 lbs. Weekend work and a valid passport are required.