Global Field Service Engineer - Polymer Processing Systems

Nordson Corporation; West Virginia; On-site; USD 70,000 - 90,000; Full time

Job summary

Nordson Corporation’s Field Service Engineer (PPS) role provides on-site technical support for extrusion dies and related equipment, leading startup, commissioning, maintenance, troubleshooting, repairs, and customer training at customer sites.

You will partner with Engineering, Sales, Manufacturing, Aftermarket, and Product Development to resolve customer issues and identify service, in-house repair, and parts opportunities, with substantial travel.

Qualifications

• Associate or two-year technical degree preferred; equivalent hands-on experience may be considered.
• 5+ years experience in plastics extrusion, polymer processing, pelletizing, or related field service preferred.
• Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related PPS equipment preferred.
• Experience with Microsoft Office; CRM experience such as C4C or Salesforce is a plus.

Responsibilities

• Travel independently to domestic and international customer sites as Nordson’s primary technical representative.
• Review project drawings, equipment configurations, and customer expectations; prepare tools, equipment, and safety supplies.
• Support installation, startup, commissioning, troubleshooting, repair, and preventive maintenance of Nordson PPS equipment and auxiliary systems.
• Train customers on safe operation, maintenance, startup, shutdown, cleaning, and troubleshooting best practices.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
• Perform hands‑on service using tools, lifting equipment, PPE, and related gear.
• Document service work, equipment condition, failures, corrective actions, recommendations, and customer follow-up in service reports.
• Maintain installed equipment records and CRM data with service findings and follow‑up actions.
• Provide remote technical support via phone, email, Teams, or approved channels to resolve issues and support satisfaction.
• Collaborate with Engineering, Sales, Manufacturing, Aftermarket, Spare Parts, and Product Development to resolve recurring field issues.
• Prepare service quotations and recommend service scope, labor, spare parts, upgrades, and aftermarket services.
• Follow Nordson safety requirements including PPE, lockout/tagout, and travel safety practices.
• Perform other duties as assigned.

Skills

Field service

Electrical troubleshooting

Mechanical troubleshooting

PLCs & PID controls

Customer training

Safety compliance

Education

Associate or two-year technical degree

Tools

CRM experience (C4C/Salesforce)

Job description

Nordson Corporation’s Field Service Engineer (PPS) role provides on-site technical support for extrusion dies and related equipment, leading startup, commissioning, maintenance, troubleshooting, repairs, and customer training at customer sites.

You will partner with Engineering, Sales, Manufacturing, Aftermarket, and Product Development to resolve customer issues and identify service, in-house repair, and parts opportunities, with substantial travel.