Global Field Service Engineer - Plastics Equipment Training

Nordson; Chippewa Falls (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Nordson Polymer Processing Systems (PPS) is seeking a Field Service Engineer to provide on-site technical support for extrusion dies and tooling, screen changers, melt pumps, valves, pelletizers, cleaning ovens, and related equipment.

You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training, acting as Nordson's primary technical representative at customer sites while coordinating with Engineering, Sales, and Aftermarket teams.

Qualifications

• Associate or two-year technical degree in mechanical, electrical, mechatronics, industrial technology, or related field preferred; equivalent hands-on experience may be considered.
• Five or more years of experience in plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service preferred.
• Demonstrated mechanical and electrical troubleshooting experience in industrial plant environments.
• Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
• Experience with Microsoft Office; CRM experience, such as C4C or Salesforce, or service management system experience preferred.

Responsibilities

• Travel independently to domestic and international customer sites as Nordson's primary technical representative.
• Review project drawings, equipment configurations, component functions, application requirements, and customer expectations; prepare required tools, equipment, and safety supplies.
• Support installation, startup, commissioning, troubleshooting, repair, and preventive maintenance of Nordson PPS equipment and auxiliary systems.
• Train customers on safe equipment operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices.
• Diagnose and resolve mechanical, electrical, hydraulic, PLC logic, PID loop, control integration, and AC/DC drive issues.
• Perform hands-on service using appropriate hand and power tools, lifting equipment, hoists, dollies, rollers, and PPE.
• Document service work, equipment condition, failures, corrective actions, recommendations, and customer follow-up in service reports.
• Maintain installed equipment records, customer feedback, equipment performance data, service findings, and follow-up actions in CRM or service management systems.
• Provide remote technical support and follow-up by phone, email, Teams, or other approved channels to resolve issues and support customer satisfaction.
• Partner with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer and recurring field issues.
• Prepare service quotations and recommend service scope, labor, spare parts, upgrades, and aftermarket services.
• Follow Nordson and customer safety requirements, including PPE, site orientation, lockout/tagout, and travel safety practices.

Skills

Mechanical aptitude

Electrical knowledge

Hydraulics

PLCs

PID controls

Reading drawings

Communication

Travel readiness

Education

Two-year technical degree

Tools

Microsoft Office

CRM (C4C/Salesforce)

Service management systems

Job description

Nordson Polymer Processing Systems (PPS) is seeking a Field Service Engineer to provide on-site technical support for extrusion dies and tooling, screen changers, melt pumps, valves, pelletizers, cleaning ovens, and related equipment.

You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training, acting as Nordson's primary technical representative at customer sites while coordinating with Engineering, Sales, and Aftermarket teams.