Field Service Engineer, Plastics & Extrusion Systems

Nordson Corporation; North Carolina; On-site; USD 80,000 - 110,000; Full time

Job summary

Nordson Corporation, a leader in polymer processing equipment, seeks a Field Service Engineer for Nordson PPS. You will provide on-site and remote technical support for extrusion dies, screen changers, melt pumps, valves, pelletizers, cleaning systems, and related equipment.

You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training. You will collaborate with internal teams to resolve issues, prepare service quotations, and identify spare parts

Qualifications

• Two-year technical degree preferred; equivalent hands-on experience may be considered.
• Five or more years in plastics extrusion, polymer processing, pelletizing, filtration, tooling, or related field service.
• Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
• Experience with Microsoft Office; CRM experience (e.g., C4C or Salesforce) or service management systems preferred.

Responsibilities

• Travel independently to domestic and international customer sites as Nordson’s primary technical representative.
• Review project drawings, equipment configurations, component functions, and customer expectations; prepare tools, equipment, and safety supplies.
• Support installation, startup, commissioning, troubleshooting, repair, and preventive maintenance of Nordson PPS equipment and auxiliary systems.
• Train customers on safe equipment operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
• Document service work, equipment condition, failures, corrective actions, and follow-up in service reports.
• Provide remote technical support via phone, email, Teams, or other approved channels.
• Partner with Engineering, Sales, Manufacturing, Aftermarket, Spare Parts, and Product Development to resolve issues.
• Prepare service quotations and recommend scope, labor, spare parts, upgrades, and aftermarket services.
• Follow safety requirements including PPE, lockout/tagout, and travel safety practices.

Job description

Nordson Corporation, a leader in polymer processing equipment, seeks a Field Service Engineer for Nordson PPS. You will provide on-site and remote technical support for extrusion dies, screen changers, melt pumps, valves, pelletizers, cleaning systems, and related equipment.

You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training. You will collaborate with internal teams to resolve issues, prepare service quotations, and identify spare parts