Travel-Heavy Field Service Engineer – Plastics & Tooling

Nordson Corporation; Massachusetts; On-site; USD 75,000 - 110,000; Full time

Job summary

Nordson Polymer Processing Systems (PPS) seeks a Field Service Engineer to provide on-site technical support for extrusion dies, screen changers, melt pumps, valves, pelletizers, cleaning ovens, and related equipment.

You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training, serving as Nordson’s primary technical representative at customer sites while coordinating with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product

Qualifications

• Associates or two-year technical degree preferred; equivalent hands-on experience may be considered.
• 5+ years of experience in plastics extrusion, polymer processing, pelletizing, filtration, tooling, or related field service.
• Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
• Experience with CRM or service management systems, such as C4C or Salesforce.

Responsibilities

• Travel independently to domestic and international customer sites as Nordson’s primary technical representative.
• Review project drawings, equipment configurations, and customer expectations; prepare tools, equipment, and safety supplies.
• Support installation, startup, commissioning, troubleshooting, repair, and preventive maintenance of Nordson PPS equipment.
• Train customers on safe equipment operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
• Document service work, equipment condition, failures, corrective actions, and follow-up in service reports.

Skills

Field service

Mechanical troubleshooting

Electrical troubleshooting

PLC & controls

Hydraulics

Customer training

Travel readiness

Documentation

Written communication

Education

Associate degree or two-year technical degree

Tools

CRM software

Microsoft Office

Job description

Nordson Polymer Processing Systems (PPS) seeks a Field Service Engineer to provide on-site technical support for extrusion dies, screen changers, melt pumps, valves, pelletizers, cleaning ovens, and related equipment.

You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training, serving as Nordson’s primary technical representative at customer sites while coordinating with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product