Global Field Service Engineer, Metrology

Nova Measuring Instruments; Phoenix, Northern (AZ, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Nova Measuring Instruments is seeking a Field Service Engineer to support our metrology systems at customer sites across the US, including Phoenix, AZ. You will work with R&D teams to diagnose, repair, and upgrade equipment while delivering exceptional service and training to users.

Ideal candidates have a BS in Electrical or Mechanical Engineering, 3+ years in field service for semiconductor equipment, and willingness to travel nationally and internationally (15-20%).

Qualifications

• BS in Electrical/Mechanical Engineering or related field.
• 3+ years of field service experience on semiconductor manufacturing equipment.
• Knowledge of optics, GUI software, and mechanical components.
• Ability to travel US and internationally (15–20%).

Responsibilities

• Implement and supervise Customer Support policy for Nova End Users in the field.
• Support service under warranty and service agreements.
• Maintain reporting for customer support activities.
• Manage spare parts inventory and stock levels.
• Assist in equipment installations, add-ons, and upgrades.
• Provide feedback to HQ based on customer experience.
• Collaborate with sales and on-site evaluations.
• Provide customer training and retraining.
• Produce weekly/monthly reports on customer status and inventory.

Skills

Field service engineering

Travel readiness

Semiconductor equipment knowledge

Electrical/Mechanical understanding

Education

BS in Electrical/Mechanical Engineering

Tools

SECS/ HSMS

Job description

Nova Measuring Instruments is seeking a Field Service Engineer to support our metrology systems at customer sites across the US, including Phoenix, AZ. You will work with R&D teams to diagnose, repair, and upgrade equipment while delivering exceptional service and training to users.

Ideal candidates have a BS in Electrical or Mechanical Engineering, 3+ years in field service for semiconductor equipment, and willingness to travel nationally and internationally (15-20%).