Global Field Quality Engineer: Data-Driven Risk & CoQ

Qcells North America; Cartersville (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Qcells North America is seeking a Field Quality Engineer to monitor and improve field quality across multiple manufacturing sites. You will analyze field claims, track KPIs, and coordinate corrective actions to reduce CoQ and field risks, supporting B2B accounts with proactive risk management.

Collaborate with plant quality teams, legal, and leadership to ensure structured investigations, timely escalation, and effective containment and corrective actions; travel up to 20–30% domestically and

Qualifications

• Bachelor’s degree in engineering or related technical field.
• 5+ years of experience in Quality Engineering, Field Quality, Product Reliability, or Manufacturing Quality.
• Understanding of ISO 9001 or other quality management systems.
• Experience supporting customer audits in manufacturing environments.
• Experience analyzing warranty or field claim data.
• Working knowledge of root cause analysis methodologies (8D, FMEA, RCA).
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Strong analytical and reporting skills (Excel and statistical analysis tools).
• Effective communication skills with the ability to present findings to management.
• Willingness to travel domestically and internationally (20–30%).

Responsibilities

• Customer Audit & Corrective Action Coordination: Support preparation and follow-up activities for customer audits.
• Track corrective and preventive actions resulting from audit findings.
• Provide status updates to management on open risks and action progress.
• Ensure alignment between field performance trends and site-level quality improvements.
• Field Quality KPI Monitoring & Reporting: Consolidate and validate field quality data and customer claims from multiple manufacturing sites.
• Monitor KPIs and identify recurring failure trends.
• Prepare structured monthly and quarterly field quality reports for management review.
• Support leadership with data-driven insights to prioritize risk mitigation actions.
• Field Claims & Cost of Quality Analysis: Analyze warranty and field claim data to identify systemic failure patterns.
• Coordinate with plant teams to initiate corrective actions based on field trends.
• Track effectiveness of implemented actions and support continuous improvement.
• Collaborate with sales and key account teams to deliver B2B-focused claim analytics and Cost of Quality insights.
• Product Liability & Critical Incident Support: Support cross-functional investigation of field incidents, including Product Liability cases and fire-related events.
• Coordinate on-site investigations as required (domestic and international travel up to 20–30%).
• Facilitate structured root cause analysis (8D, RCA, FMEA) with plant and engineering teams.
• Ensure proper documentation, escalation, and follow-up of containment and corrective actions.
• Support legal and external communication processes as needed.

Skills

Analytical skills

Excel

8D/FMEA/RCA

Cross-functional coordination

Communication skills

Education

Bachelor’s degree in engineering

Tools

Minitab

JMP

Python

Tableau

Job description

Qcells North America is seeking a Field Quality Engineer to monitor and improve field quality across multiple manufacturing sites. You will analyze field claims, track KPIs, and coordinate corrective actions to reduce CoQ and field risks, supporting B2B accounts with proactive risk management.

Collaborate with plant quality teams, legal, and leadership to ensure structured investigations, timely escalation, and effective containment and corrective actions; travel up to 20–30% domestically and