Global Field Operations Lead — Vehicle Inspection Tech

UVeye Inc.; Phoenix (AZ); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Company 401k Match.

Career growth as we scale across the U

Job summary

UVeye Inc. is seeking a Vertical Operations Manager to lead delivery, installation, and lifecycle service activities across Fleet, Rental, or Dealership verticals.

You will coordinate sales-operations feasibility, plan resources, ensure SLA compliance, and guide field service teams to high utilization and quality standards. The role requires 5+ years in field ops, vendor management, and cross-functional leadership, with a focus on operational metrics and data-driven decisions.

Qualifications

• 5+ years of experience leading field operations, service delivery, or technical operations teams.
• Experience managing distributed Field Service Engineers (FSEs) or technical field teams.
• Experience in automotive, fleet, rental, dealership, or related operations.
• Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations.
• Experience with capacity planning, resource allocation, and operational forecasting.
• Strong understanding of SLAs, KPIs, and operational performance metrics.
• Experience managing high-volume deployment, installation, or field service projects.
• Experience managing third-party vendors, contractors, and installation partners.
• Proficiency with ERP, CRM, or FSM systems to manage operations and drive performance.
• Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics.
• Excellent communication, stakeholder management, and escalation management skills.
• Travel to on-site locations based on business flow.

Responsibilities

• Oversee end-to-end delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, Dealership).
• Ensure installations meet target timelines: 2 days for Rental/Dealership; 4 days for Fleet.
• Confirm feasibility of sales commitments and translate into executable operational plans.
• Manage Field Service Engineers and Service Operations Coordinators; optimize utilization.
• Oversee installation partners and contractors; monitor cost, quality, and execution.
• Drive key metrics like on-time delivery, first-time fix rates, and cost per install.

Education

Bachelor’s degree in Business, Engineering, Supply Chain, or a related field

Tools

ERP systems

CRM systems

FSM systems

Job description

UVeye Inc. is seeking a Vertical Operations Manager to lead delivery, installation, and lifecycle service activities across Fleet, Rental, or Dealership verticals.

You will coordinate sales-operations feasibility, plan resources, ensure SLA compliance, and guide field service teams to high utilization and quality standards. The role requires 5+ years in field ops, vendor management, and cross-functional leadership, with a focus on operational metrics and data-driven decisions.