Global Export Customer Service Specialist

Fives Group; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Life insurance

STD

LTD

401(k) matching

Paid vacation & holidays

Parental leave

Tuition reimbursement

Training and development

Company social events

Work-life balance

Job summary

Fives North American Combustion, Inc. in Cleveland, OH is hiring a permanent, full-time Customer Service Representative to join our team.

In this role you will handle quotes, orders, export documentation, and coordination of international shipments, with escalation to Technical Support as needed. The position requires export experience, strong communication, and proficiency with SAP and MS Office.

Qualifications

• 2+ years of international logistics and export operations experience.
• Knowledge of Export Administration Regulations and licensing requirements.
• Working knowledge of INCOTERMS.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Responds to customer questions, explains services, takes orders and sells products.
• Passes complex inquiries to Technical Support.
• Prepare International Quotations and Proforma Invoices.
• Process Export Orders into SAP-based system.
• Coordinate transportation and track international shipments.
• Assist with export documentation and write business correspondence.
• Interacts with colleagues at all levels of the organization.

Skills

International logistics

Export operations

Incoterms

Microsoft Office

Tools

SAP

Excel

Outlook

Word

Job description

Fives North American Combustion, Inc. in Cleveland, OH is hiring a permanent, full-time Customer Service Representative to join our team.

In this role you will handle quotes, orders, export documentation, and coordination of international shipments, with escalation to Technical Support as needed. The position requires export experience, strong communication, and proficiency with SAP and MS Office.