Global Expansion Programs Lead — Remote-First & Equity

Affirm; Pittsburgh (Allegheny County); Remote; USD 173,000 - 233,000; Full time

Benefits offered by this job

Health coverage (100% for employee and

Tech setup stipends

Flexible time off

ESPP

Job summary

Affirm seeks a visionary leader to guide global customer operations strategy, partnering with product, engineering, and analytics to scale servicing models across markets. You will lead multi-disciplinary teams, drive geo launches, and ensure scalable playbooks for international expansion.

The role requires deep expertise in customer servicing, risk management, and financial services, with a proven ability to influence senior stakeholders and deliver measurable improvements at scale.

Qualifications

• 12+ years of relevant experience, including 5+ years leading teams.
• Experience building global customer experience operations across geographies.
• PMP and/or Lean Six Sigma Black Belt a plus.
• Knowledge of customer care, fraud, and merchant operations.
• Ability to influence senior stakeholders and balance business impact.
• Self-starter with urgency and accountability.

Responsibilities

• Own the strategy and roadmap for how Customer Operations scales to support global expansion.
• Define methods, frameworks, and success criteria used to run initiatives across regions.
• Lead and develop a multi-disciplinary team and ensure effective execution.
• Drive large-scale cross-area programs for operations and new-product scaling.
• Partner with Product, Engineering, Analytics, Risk, Training, and Service Delivery leads.

Skills

Leadership

Global operations

Program management

Stakeholder management

Financial services knowledge

Cross-cultural

Job description

Affirm seeks a visionary leader to guide global customer operations strategy, partnering with product, engineering, and analytics to scale servicing models across markets. You will lead multi-disciplinary teams, drive geo launches, and ensure scalable playbooks for international expansion.

The role requires deep expertise in customer servicing, risk management, and financial services, with a proven ability to influence senior stakeholders and deliver measurable improvements at scale.