Remote-First Global Expansion Programs Leader

Affirm; Richmond (VA); À distance; USD 173 000 - 255 000; Plein temps

Avantages offerts par ce poste

Health coverage for you and dependents

Monthly tech stipend

Employee stock purchase plan

Résumé du poste

Affirm is seeking a senior leader to define and steer the Customer Operations strategy for a global portfolio. You will guide cross-functional teams, scale servicing models, and partner with product, engineering, analytics, and risk to drive improvements in service delivery for international customers.

The role emphasizes building repeatable, scalable programs, geo launches, and new-channel expansions while maintaining high standards and low risk in a remote-first environment.

Qualifications

• 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers or senior professionals.
• Experience building and scaling global customer experience operations across cultures and geographies.
• Deep program and process management expertise with defined methods and standards.

Responsabilités

• Own the strategy and roadmap for how Customer Operations scales to support global expansion across products, geos, and channels.
• Define operational objectives, policies, and success criteria for initiatives across regions.
• Lead and develop multiple disciplines (e.g., program management and service delivery) and ensure effective execution.
• Manage large cross-area programs with scope, budget, risk, and dependencies across a complex, multi-market landscape.
• Collaborate with Product, Engineering, Analytics, Risk, Training, and Service Delivery to drive cross-functional scoping and planning.

Connaissances

Global operations leadership

Program management

Cross-functional leadership

Process improvement

Lean Six Sigma / PMP (plus)

Financial services knowledge

Description du poste

Affirm is seeking a senior leader to define and steer the Customer Operations strategy for a global portfolio. You will guide cross-functional teams, scale servicing models, and partner with product, engineering, analytics, and risk to drive improvements in service delivery for international customers.

The role emphasizes building repeatable, scalable programs, geo launches, and new-channel expansions while maintaining high standards and low risk in a remote-first environment.