Global Event Experience Product Manager

EY; Jacksonville (FL); Hybrid; USD 120,000 - 224,000; Full time

Benefits offered by this job

Total Rewards package

Hybrid work model

Job summary

EY is seeking a Product Manager – Event Experience to shape EY’s global events platform, balancing standardization with regional needs across in-person, virtual and hybrid formats.

You will own the product vision, drive roadmaps, collaborate with operations, Brand Marketing, and Talent teams, and oversee the deployment of attendee-facing capabilities including AI-driven recommendations and translation features.

Qualifications

• Relevant experience in product management or ownership.
• Experience with attendee-facing event tech platforms (Cvent, SpotMe) preferred.
• Ability to translate attendee, planner and sponsor needs into clear product requirements.

Responsibilities

• Own the product vision and roadmap for EY’s Event Experience product cluster with a focus on Cvent, SpotMe, and related capabilities.
• Design end-to-end attendee journeys and define requirements, standards and configuration approaches.
• Lead evaluation, governance and deployment of attendee-facing AI capabilities and insights.
• Collaborate with operations, Brand Marketing & Communications, Talent and regional teams to capture demand and translate requirements into user stories.
• Run discovery, pilots and rolled-out features using feedback and analytics to validate value.
• Define governance, branding, accessibility and localization standards for global consistency with regional variation.
• Measure outcomes using KPIs like registrations, attendance, engagement and ROI; analyze data for continuous improvement.
• Lead supplier collaboration and data flows to ensure reliable live-event delivery.

Skills

Product management

Stakeholder management

Data literacy

UX principles

Cvent Registration

Attendee Hub

SpotMe

Event technology

Tools

Cvent

SpotMe

Job description

EY is seeking a Product Manager – Event Experience to shape EY’s global events platform, balancing standardization with regional needs across in-person, virtual and hybrid formats.

You will own the product vision, drive roadmaps, collaborate with operations, Brand Marketing, and Talent teams, and oversee the deployment of attendee-facing capabilities including AI-driven recommendations and translation features.