Global Event Experience Product Manager

Ernst & Young Oman; Secaucus (NJ); Hybrid; USD 120,000 - 224,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Product Manager for Event Experience to shape a scalable global events platform using Cvent, SpotMe and related attendee-facing tools. You will own the roadmap, define end-to-end attendee journeys across in-person, virtual and hybrid formats, and collaborate with operations, Brand Marketing and regional teams to deliver engaging, inclusive experiences.

Responsibilities include governance, data-driven optimization, and rollout of new capabilities, while maintaining global

Qualifications

• Experience in product management, product ownership, customer success, or digital experience in a complex enterprise, events, SaaS or marketing technology environment.
• Hands-on experience with attendee-facing event tech platforms, notably Cvent Registration, Attendee Hub, SpotMe or similar, covering registration, mobile apps, communications, engagement, translation, tracking and onsite/digital experiences.
• Ability to translate attendee, planner and sponsor needs into clear product requirements, reusable standards, playbooks and measurable improvements.
• Ability to influence without authority across a global, matrixed organization and drive alignment among regions, stakeholders, suppliers and delivery partners.

Responsibilities

• Own the product vision and roadmap for EY's Event Experience cluster focused on attendee management, event apps, communications, engagement and data capture.
• Design end-to-end attendee journeys with standards and configuration approaches for in-person, virtual and hybrid formats.
• Lead evaluation, governance and deployment of attendee-facing AI capabilities (assistants, personalized agendas, content recommendations, networking, translation, accessibility and insights).
• Partner with regional teams and suppliers to capture demand, prioritize backlog, and translate requirements into user stories, acceptance criteria and rollout plans.
• Run discovery, pilots and controlled rollouts for new attendee experiences, using data to validate value before scaling globally.
• Define governance, standards and guardrails for branding, localization, content structure, privacy, and platform configuration for global consistency with regional variation.
• Measure outcomes with KPIs like registration, attendance, engagement, satisfaction, adoption, and ROI; analyze data to drive improvements.
• Lead supplier collaboration and integration to ensure data flows and connected experiences support reliable live-event delivery.

Skills

Product management fundamentals

User experience principles

Data-driven decision making

Stakeholder management

Global collaboration

Tools

Cvent

SpotMe

Job description

EY is seeking a Product Manager for Event Experience to shape a scalable global events platform using Cvent, SpotMe and related attendee-facing tools. You will own the roadmap, define end-to-end attendee journeys across in-person, virtual and hybrid formats, and collaborate with operations, Brand Marketing and regional teams to deliver engaging, inclusive experiences.

Responsibilities include governance, data-driven optimization, and rollout of new capabilities, while maintaining global