Global Event Experience Product Manager (Hybrid)

EY; Secaucus (NJ); Hybrid; USD 120,000 - 224,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package (medical and 401

Paid time off options

Job summary

EY is seeking a Product Manager for Event Experience to shape EY’s global events ecosystem, balancing standardisation with regional nuance across in-person, virtual and hybrid formats. You’ll lead end-to-end attendee journeys, drive AI-enabled capabilities, and align with partners to evolve the product roadmap and governance.

This role champions user-centric, compliant, scalable event experiences worldwide.

Qualifications

• Relevant experience in product management, product ownership, customer success, digital experience or technology-enabled services, preferably in a complex enterprise, events, SaaS or marketing technology environment.
• Hands-on experience with Cvent or SpotMe or similar event experience platforms spanning in-person, virtual and hybrid delivery.

Responsibilities

• Own the product vision and roadmap for EY’s Event Experience product cluster, focusing on Cvent, SpotMe, and related capabilities.
• Design end-to-end attendee journeys with standards and configuration approaches for in-person, virtual and hybrid formats.
• Lead evaluation and deployment of attendee-facing AI capabilities, including assistants, personalised agendas, and content recommendations.
• Collaborate with regional teams and vendors to translate requirements into user stories and rollout plans.
• Run discovery, pilots and controlled rollouts for new features, using data to validate value.
• Define governance and guardrails for attendee platforms to ensure a consistent global experience with regional variation.
• Measure outcomes using KPIs like registration, attendance, engagement and ROI to drive improvements.
• Lead supplier collaboration and data flows to ensure seamless end-to-end experiences.

Skills

Product management fundamentals

Attendee-facing event tech

User experience principles

Data literacy

Influence without authority

Communication skills

Stakeholder management

Tools

Cvent

SpotMe

Job description

EY is seeking a Product Manager for Event Experience to shape EY’s global events ecosystem, balancing standardisation with regional nuance across in-person, virtual and hybrid formats. You’ll lead end-to-end attendee journeys, drive AI-enabled capabilities, and align with partners to evolve the product roadmap and governance.

This role champions user-centric, compliant, scalable event experiences worldwide.