Global Event Experience PM – AI-Powered Attendee Journeys

EY; Cleveland (OH); Hybrid; USD 120,000 - 224,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

EY is seeking a Product Manager for Event Experience to shape the future of EY’s global events ecosystem. You’ll own the product vision, roadmaps and governance for attendee management, event apps and communications across in-person, virtual and hybrid formats.

You’ll collaborate with regional teams and suppliers to balance standardisation with local needs, drive adoption at scale and deliver measurable ROI on event technology investments.

Qualifications

• Relevant experience in product management, ownership, customer success, digital experience or technology-enabled services.
• Experience with complex enterprise, events, SaaS or marketing technology environments.
• Ability to translate attendee, planner and sponsor needs into clear product requirements.

Responsibilities

• Own the product vision and roadmap for EY’s Event Experience product cluster, focusing on Cvent, SpotMe and related capabilities for attendee management, event apps, communications and data capture.
• Design end-to-end attendee journeys and define configuration approaches for in-person, virtual and hybrid formats.
• Lead evaluation, governance and deployment of attendee-facing AI features like personalised agendas, recommendations, translation and accessibility.
• Partner with regional teams, producers and service partners to prioritise backlog and translate requirements into user stories and rollout plans.
• Run pilots and controlled rollouts, using analytics and outcomes to validate value before scaling globally.
• Define governance and guardrails for attendee platforms to ensure a consistent global experience with regional variation.
• Measure outcomes with KPIs such as registrations, attendance, engagement and ROI to drive continuous improvement.
• Lead supplier collaboration and integration to ensure data flows and omnichannel experiences work together for reliable live-event delivery.

Job description

EY is seeking a Product Manager for Event Experience to shape the future of EY’s global events ecosystem. You’ll own the product vision, roadmaps and governance for attendee management, event apps and communications across in-person, virtual and hybrid formats.

You’ll collaborate with regional teams and suppliers to balance standardisation with local needs, drive adoption at scale and deliver measurable ROI on event technology investments.