Global Enterprise Program Manager, Technical Services

purestorage; Lehi (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Everpure seeks a Sr. Program Manager for Global Technical Services Operations to drive enterprise-level programs and scale customer experience globally.

You will translate priorities into global standards and governance, partnering with regional leaders to ensure adoption and measurable impact. The role requires strong program leadership, operational analytics, and change management skills to align teams across regions.

Qualifications

• 8+ years in program management, technical or service operations, business operations, process excellence, or related field.
• Bachelor's degree in business, operations, engineering, information systems, or related discipline—or equivalent relevant experience.

Responsibilities

• Lead Enterprise Programs: End-to-end management of strategic global Technical Services programs from problem definition to delivery, defining milestones, risk mitigations, and success metrics that align with key business priorities.
• Coordinate execution across teams and ensure intended outcomes are achieved.
• Establish global standards & governance: Define, maintain, and govern global case-handling standards, severity definitions, entitlement rules, and operational policies to drive consistency and accountability across all operating regions.
• Drive continuous operational improvement: Analyze quality findings, post-mortems, CSAT/DSAT signals, and performance metrics to identify systemic gaps and deploy targeted process, tooling, or behavioral enhancements.
• Enable communication, change, & adoption: Develop communication and change strategies for operational changes. Craft clear executive updates, decision frameworks, and change management strategies—including manager enablement and training—to ensure global teams effectively adopt and sustain operational shifts.
• Manage commitments & corrective actions: Own the global register of Technical Services commitments from post-mortems and operational reviews. Assign owners and due dates, track evidence and aging, remove blockers, escalated risk, and report status.
• Quality: Improve case-audit compliance, QA rubrics, calibration, DSAT action tracking, and coaching follow-through. Turn findings into targeted actions and verify impact.

Skills

Program management

Cross-functional leadership

Operational excellence

Change management

Data analysis

Stakeholder management

Education

Bachelor's degree in business, operations, engineering, information systems

Tools

Case-management systems

Workflow tooling

AI-enabled support tools

Job description

Everpure seeks a Sr. Program Manager for Global Technical Services Operations to drive enterprise-level programs and scale customer experience globally.

You will translate priorities into global standards and governance, partnering with regional leaders to ensure adoption and measurable impact. The role requires strong program leadership, operational analytics, and change management skills to align teams across regions.