Global Enterprise Program Manager, Life Sciences SaaS

Benchling, Inc.; New York (NY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Benchling is seeking an experienced Global Program Manager to oversee post‑sale delivery for our largest Enterprise customers. You will coordinate implementation, customer success, and support to ensure rapid value realization and expansion opportunities.

You will work with Enterprise Account Executives and cross‑functional teams, leveraging deep Life Sciences knowledge to navigate complex R&D processes and global enterprise needs.

Qualifications

• Experience engaging with scientific, informatics, IT, and executive audiences in top biotech/pharma companies.
• Able to thrive in fast‑paced, matrixed environments with accountability.
• 10+ years in client‑facing implementation, program leadership, or consulting.
• Led large cross‑functional post‑sale teams across services, support, success, product, and sales.
• Experience with multi‑workstream enterprise SaaS deployments and project financials.
• Experience in services contracting, including SOWs, budgeting, and change orders.
• Excellent interpersonal, verbal, and written skills for C‑suite audiences.

Responsibilities

• Oversee post‑sale activities across implementation, support, customer success, and optimization for Enterprise customers.
• Develop and accelerate customer digital transformations with governance, change management, and adoption plans.
• Act as diplomatic partner to customer leaders and Benchling teams with urgency for best‑in‑class experiences.
• Coordinate cross‑functional efforts to drive customer value, adoption, and advocacy.
• Align customer needs with product roadmap through collaboration with Product Management.
• Shape long‑term strategy and vision for the Enterprise services business.
• Inspire cross‑functional teams to drive growth in top biopharma accounts.

Skills

Life Sciences domain experience

Executive presence

Program leadership

Cross‑functional leadership

Post‑sale/implementation expertise

SaaS deployment management

Communication to C‑suite

Education

BS or advanced degree in Biology or Life Sciences

Job description

Benchling is seeking an experienced Global Program Manager to oversee post‑sale delivery for our largest Enterprise customers. You will coordinate implementation, customer success, and support to ensure rapid value realization and expansion opportunities.

You will work with Enterprise Account Executives and cross‑functional teams, leveraging deep Life Sciences knowledge to navigate complex R&D processes and global enterprise needs.