Global Enterprise Network Support Engineer

Wireless Logic; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Supportive team environment

Flexible scheduling options

Job summary

A fast-growing tech company in Richmond, VA is seeking a Network Support Engineer to provide technical assistance and documentation for global enterprise clients. In this role, you'll troubleshoot network issues, manage support incidents, and contribute to a team focused on customer success. Ideal candidates have a solid understanding of IP networking and problem-solving skills. Cisco certifications and knowledge of WiFi products are advantageous. The position offers professional growth opportunities within a supportive work environment.

Qualifications

• Good understanding of IP networking fundamentals and routing protocols.
• Problem-solving skills on basic network issues.
• Cisco/Juniper certifications are advantageous.
• Knowledge of Peplink, HP Aruba switching.
• Familiarity with WiFi products like Extreme is advantageous.

Responsibilities

• Provide technical expertise including installations and troubleshooting.
• Develop and maintain comprehensive documentation.
• Manage technical testing and virtual global support.
• First line of support for global enterprise customers.
• Take ownership of incident resolution for network support matters.

Job description

A fast-growing tech company in Richmond, VA is seeking a Network Support Engineer to provide technical assistance and documentation for global enterprise clients. In this role, you'll troubleshoot network issues, manage support incidents, and contribute to a team focused on customer success. Ideal candidates have a solid understanding of IP networking and problem-solving skills. Cisco certifications and knowledge of WiFi products are advantageous. The position offers professional growth opportunities within a supportive work environment.