Global Enterprise Customer Success Manager - CDP Platform

Rokt group; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Equity in the company

Catered lunch and healthy snacks

Generous retirement plans

Dog-friendly office

Extra leave

Global office locations

Job summary

Rokt group is seeking an experienced Customer Success Manager for mParticle to build relationships with key stakeholders in top-tier consumer brands. The role requires 3+ years in Customer Success with an AI-first mindset. The ideal candidate will partner with customers to develop strategies that drive measurable outcomes. Benefits include equity in the company, catered lunches, and generous retirement plans. Join the team in New York and work with talented professionals while enjoying a dog-friendly office environment.

Qualifications

• 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS.
• Proven experience supporting high revenue, large-scale, global customers.
• Strong ability to understand a customer’s business strategy and translate it into success plans.

Responsibilities

• Build and maintain relationships with key stakeholders and decision-makers.
• Partner with customers to develop tailored success plans that drive measurable outcomes.
• Provide expert guidance on the mParticle platform.
• Collaborate with internal teams to execute strategic account plans.
• Track customer health metrics and lead business reviews.

Skills

Customer Success

Account Management

Cross-functional collaboration

Data-driven strategy

Job description

Rokt group is seeking an experienced Customer Success Manager for mParticle to build relationships with key stakeholders in top-tier consumer brands. The role requires 3+ years in Customer Success with an AI-first mindset. The ideal candidate will partner with customers to develop strategies that drive measurable outcomes. Benefits include equity in the company, catered lunches, and generous retirement plans. Join the team in New York and work with talented professionals while enjoying a dog-friendly office environment.