Customer Success Manager — Data Platform & CDP

Rokt; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Equity in the company

Catered lunch and healthy snacks

4% 401K matching plan

Fully funded premium health insurance

Dog-friendly office

Extra leave options

Job summary

Rokt is seeking an experienced Customer Success Manager to engage with high-tier customers and grow relationships across client organizations. The role involves developing success plans and providing guidance on the mParticle platform. Ideal candidates should have 3+ years in Customer Success or Account Management in the SaaS sector and possess strong stakeholder engagement skills. Rokt offers excellent benefits such as equity, catered lunches, and comprehensive health insurance.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS.
• Proven experience supporting high revenue, large-scale customers with executive-level communication.
• Strong ability to understand business strategy and translate it into measurable outcomes.

Responsibilities

• Build and maintain trusted relationships with key stakeholders.
• Develop tailored success plans that drive measurable outcomes.
• Provide expert guidance on the mParticle platform.

Skills

Customer Success

Account Management

Solutions Consulting

Stakeholder Engagement

Job description

Rokt is seeking an experienced Customer Success Manager to engage with high-tier customers and grow relationships across client organizations. The role involves developing success plans and providing guidance on the mParticle platform. Ideal candidates should have 3+ years in Customer Success or Account Management in the SaaS sector and possess strong stakeholder engagement skills. Rokt offers excellent benefits such as equity, catered lunches, and comprehensive health insurance.