Customer Success Manager, Customer Data Platform

Rokt group; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Equity in the company

Catered lunch and healthy snacks

Generous retirement plans

Dog-friendly office

Extra leave

Global office locations

Job summary

Rokt group is seeking an experienced Customer Success Manager for mParticle to build relationships with key stakeholders in top-tier consumer brands. The role requires 3+ years in Customer Success with an AI-first mindset. The ideal candidate will partner with customers to develop strategies that drive measurable outcomes. Benefits include equity in the company, catered lunches, and generous retirement plans. Join the team in New York and work with talented professionals while enjoying a dog-friendly office environment.

Qualifications

• 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS.
• Proven experience supporting high revenue, large-scale, global customers.
• Strong ability to understand a customer’s business strategy and translate it into success plans.

Responsibilities

• Build and maintain relationships with key stakeholders and decision-makers.
• Partner with customers to develop tailored success plans that drive measurable outcomes.
• Provide expert guidance on the mParticle platform.
• Collaborate with internal teams to execute strategic account plans.
• Track customer health metrics and lead business reviews.

Skills

Customer Success

Account Management

Cross-functional collaboration

Data-driven strategy

Job description

Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,000 - $120,000, an employee equity plan grant, and world‑class benefits.

mParticle by Rokt is looking for an experienced Customer Success Manager to work with our top‑tier customer base which includes some of the world’s best consumer‑facing brands at a global level. The Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization.

About the Role

• Build and maintain strong, trusted relationships with key stakeholders and decision‑makers within strategic accounts; act as the main point of contact and advocate for the customer.
• Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
• Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross‑functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

About you

• 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer‑adjacent platforms).
• Proven experience supporting high revenue, large‑scale, global customers, including senior stakeholder engagement and executive‑level communication.
• Strong ability to understand a customer’s business strategy and translate it into data‑driven success plans, platform adoption, and measurable outcomes.
• Excellent cross‑functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
• AI‑first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow‑through), while maintaining a high bar on customer experience.

Benefits

• Become a shareholder: Every Rokt’star gets equity in the company.
• Catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar‑for‑dollar 401K matching plan and get fully funded premium health insurance.
• Dog‑friendly office.
• Extra leave (bonus annual leave, sabbatical leave, etc.).
• Work with the greatest talent in town.
• See the world: offices in New York, Seattle, Sydney, Tokyo, and London.

Equal Employment Opportunity Statement

Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.