Senior Enterprise CS Associate - Adoption & Growth

Globality; Palo Alto (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Globality is looking for a Sr. Associate, Customer Success to manage enterprise client relationships across the full lifecycle—from implementation through expansion. You will drive adoption, identify new use cases, and ensure measurable value realization.

You will be part of the Customer Success team, managing multiple client accounts with a business development mindset. You will build trusted advisor relationships, translate complex requirements into product solutions, and collaborate with

Qualifications

• 2+ years in consulting, account management, or client-facing roles.
• Undergraduate degree preferred in engineering/economics/supply chain or similar.
• Ability to influence stakeholders at all levels and manage multiple tasks.

Responsibilities

• Support clients from implementation to enterprise-wide adoption and trainings.
• Identify stakeholders, build trusted advisor relationships, and communicate value.
• Understand complex requirements and liaise with product/engineering to implement.
• Drive expansion via additional use cases and collaborate on growth opportunities.
• Partner with sales to scope and close opportunities; track account health metrics.

Skills

Stakeholder communication

Problem solving

Multitasking

Attention to detail

Language proficiency

Education

Undergraduate degree (Engineering, Economics, Supply Chain, Procurement, Business Admin)

Tools

PowerPoint

Excel

Word

BI tools

Job description

Globality is looking for a Sr. Associate, Customer Success to manage enterprise client relationships across the full lifecycle—from implementation through expansion. You will drive adoption, identify new use cases, and ensure measurable value realization.

You will be part of the Customer Success team, managing multiple client accounts with a business development mindset. You will build trusted advisor relationships, translate complex requirements into product solutions, and collaborate with