Global Enterprise Account Management Leader: Strategy & Growth

ScaleOps; New York (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

ScaleOps, a leader in real-time automated cloud resource management, is seeking a strategic Global Account Management leader to drive value for enterprise customers and scale a high-performing AM organization.

You will own the global AM strategy, build scalable processes, and partner with Sales, Product, and Operations to maximize retention, expansion, and revenue growth across top accounts, including executive sponsorship with DevOps and CTO stakeholders.

Qualifications

• 5+ years of enterprise SaaS account management with global teams.
• Proven revenue growth, retention and expansion within large enterprises.
• Strong renewals, pricing strategy, and contract negotiations.
• Familiarity with Kubernetes, containers, and cloud platforms (AWS/GCP/Azure).
• Experience engaging with DevOps, engineering, and executive stakeholders.

Responsibilities

• Own the global account management strategy to maximize customer lifetime value across enterprise accounts.
• Drive expansion opportunities and ensure renewals through proactive engagement.
• Lead executive-level relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
• Build and scale a high-performing global Account Management team.
• Align with Sales, Product, Marketing and Operations to deliver a unified customer experience.

Skills

Enterprise SaaS Account Management

Customer Success

Global Team Leadership

Executive Stakeholder Management

Contract Negotiation & Renewals

Tools

AWS

GCP

Azure

Kubernetes

Containers

Job description

ScaleOps, a leader in real-time automated cloud resource management, is seeking a strategic Global Account Management leader to drive value for enterprise customers and scale a high-performing AM organization.

You will own the global AM strategy, build scalable processes, and partner with Sales, Product, and Operations to maximize retention, expansion, and revenue growth across top accounts, including executive sponsorship with DevOps and CTO stakeholders.