Global Enterprise Account Leadership for Growth

ScaleOps; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

ScaleOps, a leader in autonomous cloud and AI infrastructure management, is seeking an experienced Senior Director of Account Management to drive retention, expansion, and customer value across enterprise accounts.

You will build and lead a global AM organization, collaborate with Sales, Product, and Finance, and serve as a trusted advisor to CIOs and DevOps leaders, shaping the customer journey and revenue strategy for a rapidly growing SaaS platform.

Qualifications

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
• A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
• Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations.

Responsibilities

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the operational framework, methodologies, and metrics for a scalable AM organization.
• Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
• Ensure high retention rates and predictable renewals through proactive engagement.
• Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
• Position ScaleOps as a long-term strategic partner driving measurable business outcomes.
• Recruit, mentor, and lead a global Account Management team as we expand into new regions.
• Create a culture of excellence, accountability, and customer advocacy.
• Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience.
• Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback.

Skills

Enterprise SaaS AM

Global team leadership

Revenue growth

Renewals & pricing

Executive stakeholder management

Tools

Kubernetes

Containers

AWS

GCP

Azure

Job description

ScaleOps, a leader in autonomous cloud and AI infrastructure management, is seeking an experienced Senior Director of Account Management to drive retention, expansion, and customer value across enterprise accounts.

You will build and lead a global AM organization, collaborate with Sales, Product, and Finance, and serve as a trusted advisor to CIOs and DevOps leaders, shaping the customer journey and revenue strategy for a rapidly growing SaaS platform.