Global Engagement Manager - Biopharma & AI Proteins

Cradle; Boston (MA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Cradle, a Boston-based biotech software company, is seeking an Engagement Manager to ensure the world's largest customers succeed across protein R&D portfolios. You will own portfolio-level success, build executive relationships, and translate scientific impact into measurable business value.

Working with Scientific Advisors, Account Executives, and Product teams, you will drive adoption, plan strategically, and expand Cradle’s footprint across units and therapeutic areas while traveling up to

Qualifications

• Deep understanding of biopharma R&D workflows and ability to engage with exec stakeholders and scientists.
• 5–7+ years in enterprise client-facing roles in Life Sciences.
• Proven ability to lead multi-stakeholder programs and drive ROI.
• Strong relationship-building, executive presence, and crisp communication.
• Experience presenting scientific and business insights to cross-functional audiences.
• MSc or advanced degree in relevant field, or equivalent experience.
• Willingness to travel 20% of the time.

Responsibilities

• Oversee post-sale success across global biotech and pharma customers from onboarding to broad adoption.
• Define portfolio-level success metrics and ROI; present to senior stakeholders.
• Lead steering committees to align stakeholders and deliver impact.
• Understand budgets, licensing models and R&D roadmaps to spot growth.
• Partner with Account Executives to expand Cradle’s footprint across units.
• Coordinate with Scientific Advisors for smooth project initiation.
• Manage multi-workstream engagements across Science, Product, and ML teams.
• Inspire cross-functional Cradle teams to deliver high-value customer experiences.
• Serve as primary escalation point for enterprise accounts.
• Capture customer feedback to improve Cradle's product and services.
• Align Cradle’s roadmap with customer priorities with Product/ML.
• Design training initiatives to empower scientists on the Cradle Platform.

Skills

Executive stakeholder engagement

Program management

Relationship building

Strategic thinking

Excellent communication

Education

M.S. or advanced degree in Molecular Biology / Biotechnology / Bioengineering or equivalent

Tools

SaaS deployments experience

Job description

Cradle, a Boston-based biotech software company, is seeking an Engagement Manager to ensure the world's largest customers succeed across protein R&D portfolios. You will own portfolio-level success, build executive relationships, and translate scientific impact into measurable business value.

Working with Scientific Advisors, Account Executives, and Product teams, you will drive adoption, plan strategically, and expand Cradle’s footprint across units and therapeutic areas while traveling up to