Global Endpoint Support Analyst

Blue Ribbon Global Technologies; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Blue Ribbon Global Technologies seeks an Endpoint Analyst to join our Seattle team, reporting to the Sr. Manager, IT Global Client Services. You will service internal customers across North America, delivering reliable IT services from our Seattle office.

The role emphasizes customer service, problem solving, and collaboration with Global IT teams to maintain and improve endpoint operations. A strong team player with integrity and accountability is essential.

Qualifications

• Must provide excellent customer service and manage requests with minimal supervision.
• Strong troubleshooting and problem solving skills under high demand.
• Excellent written and verbal communication; collaborative across teams.
• Organized, reliable, and able to prioritize multiple tasks.

Responsibilities

• Provide frontline IT support via phone, email, and in-person for Windows and Mac endpoints.
• Analyze and resolve issues with Global IT staff; document actions taken in ticketing system.
• Install, maintain, and upgrade client OS and applications; support SCCM and JAMF workflows.
• Document SOPs and customer service guidelines; participate in global IT initiatives as needed.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Windows Admin

Tools

Microsoft SCCM

JA MF

Job description

Blue Ribbon Global Technologies seeks an Endpoint Analyst to join our Seattle team, reporting to the Sr. Manager, IT Global Client Services. You will service internal customers across North America, delivering reliable IT services from our Seattle office.

The role emphasizes customer service, problem solving, and collaboration with Global IT teams to maintain and improve endpoint operations. A strong team player with integrity and accountability is essential.