Global Front-Line Endpoint Support Engineer

Capstone Search Advisors; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Capstone Search Advisors is seeking a Front-Line Endpoint Engineer in New York to serve as the first point of contact for technical support across software, hardware, and network environments. You will guide users toward effective solutions and collaborate with Systems Engineering on broader infrastructure initiatives.

You will support colleagues globally, monitor systems, perform routine maintenance, and participate in on-call rotations, including after-hours and weekend support.

Qualifications

• Strong interpersonal and communication skills.
• Hands-on tinkering with computers and hardware.
• Willingness to learn and adapt to new environments.
• Ability to work across global teams and diverse backgrounds.

Responsibilities

• Act as the first point of contact for technical issues, owning problems through resolution or escalation.
• Support and maintain end-user hardware and devices (laptops, mobile devices, peripherals).
• Proactively monitor systems, perform updates, and carry out routine maintenance.
• Document issues and resolutions clearly in ticketing systems.
• Work with internal IT teams to resolve complex issues and improve processes.
• Participate in on-call rotation and provide after-hours and weekend support as required.

Skills

Interpersonal communication

Problem solving

Critical thinking

Organizational skills

Tools

Ticketing systems

Job description

Capstone Search Advisors is seeking a Front-Line Endpoint Engineer in New York to serve as the first point of contact for technical support across software, hardware, and network environments. You will guide users toward effective solutions and collaborate with Systems Engineering on broader infrastructure initiatives.

You will support colleagues globally, monitor systems, perform routine maintenance, and participate in on-call rotations, including after-hours and weekend support.