Global Employee Relations Director: Transform & Lead

Zendesk, Inc.; San Francisco (CA); Hybrid; USD 202,000 - 302,000; Full time

Job summary

Zendesk, Inc. is seeking a Director of Global Employee Relations to lead a strategic shift from a reactive ER function to a proactive center of excellence.

The role requires global oversight, data-driven decision making, and collaboration with the People organization to align ER with business goals. The position emphasizes establishing scalable processes, strong investigations leadership, and ensuring compliance across Zendesk’s global locations.

Qualifications

• Extensive experience in Employee Relations and labor law.
• Experience navigating international, multicultural settings.
• Ability to build relationships and influence at all levels.

Responsibilities

• Drive a transformational change in ER offering to a proactive center of excellence.
• Build ER analytics and real-time reporting capabilities.
• Foster continuous improvement within ER with best practices.
• Collaborate with People org to align ER with strategies and goals.
• Monitor ER trends using data to inform policy development.
• Maintain knowledge of global ER practices to ensure compliance.
• Provide advice on investigations, performance, harassment, and terminations.
• Lead complex investigations at high organizational levels.
• Partner with legal team to mitigate employment risks.

Skills

Employee Relations

Labor Law

Global Initiatives

Interpersonal Skills

Strategic Thinking

Job description

Zendesk, Inc. is seeking a Director of Global Employee Relations to lead a strategic shift from a reactive ER function to a proactive center of excellence.

The role requires global oversight, data-driven decision making, and collaboration with the People organization to align ER with business goals. The position emphasizes establishing scalable processes, strong investigations leadership, and ensuring compliance across Zendesk’s global locations.