Global Employee Relations Director — Center of Excellence

Zendesk, Inc.; San Francisco (CA); Hybrid; USD 202,000 - 302,000; Full time

Job summary

Zendesk, Inc. is seeking a Director of Global Employee Relations to lead a strategic shift from reactive ER to a proactive, scalable global center of excellence.

The role partners with the People organization to align ER efforts with business goals and drive data-driven improvements across Zendesk’s global footprint. Responsibilities include building analytics capabilities, delivering evidence-based policy guidance, and managing complex investigations while navigating diverse regulatory

Qualifications

• Extensive experience in Employee Relations and labor law.
• Multicultural and multinational business environment experience.
• Excellent interpersonal skills to influence at all levels.

Responsibilities

• Drive a transformational change in the ER offering from reactive to proactive global center of excellence.
• Build ER data analytics and reporting to enable real-time insights for improvements.
• Foster continuous improvement and implement best practices in ER service delivery.
• Develop strong cross-functional relationships across People org, esp. HRBP teams.
• Monitor ER trends using data to inform policy development and decision making.

Skills

Employee relations

Labor law

Interpersonal skills

Judgment & discretion

Prioritization

Independent work style

Job description

Zendesk, Inc. is seeking a Director of Global Employee Relations to lead a strategic shift from reactive ER to a proactive, scalable global center of excellence.

The role partners with the People organization to align ER efforts with business goals and drive data-driven improvements across Zendesk’s global footprint. Responsibilities include building analytics capabilities, delivering evidence-based policy guidance, and managing complex investigations while navigating diverse regulatory