Global Education Administrative Senior Coordinator

Ohio State University; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

The Ohio State University’s International Affairs | Education Abroad Administration seeks a Global Education Administrative Senior Coordinator to support global engagement by providing customer service, processing fees and awards, maintaining documentation, and supporting risk management for students and staff.

The role resides in the Systems and Administration Team and collaborates with multiple offices to ensure efficient administration of Global Education programs and services while

Qualifications

• High School diploma or GED required.
• 2 years of relevant experience required.
• 1 year experience in customer service or communications, including analyzing & interpreting information.
• 1 year experience in operation of computers and related peripheral equipment.
• Knowledge of Microsoft Suite.

Responsibilities

• Provide customer service to students and the Global Education team with a student-first approach.
• Maintain process documentation in the Global Education application system for approved programs and travel registrations.
• Oversee assessment, payment instructions, and removal of fees for programs as appropriate.
• Assist in monitoring the accuracy of Global Education application workflows.
• Perform data cleaning and maintenance to ensure accuracy of student records.

Skills

Customer service

Communication

Attention to detail

Interpreting information

Education

High School diploma or GED

Bachelor’s degree or equivalent combination of education/experience

Tools

Microsoft Suite

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail] . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Global Education Administrative Senior CoordinatorDepartment:International Affairs | Education Abroad AdministrationThis position resides within the Systems and Administration Team, a unit within the Global Education Office, and supports Ohio State’s global engagement efforts by providing customer service, processing fees and awards, maintaining documentation, and supporting risk management services for students, faculty, and staff participating in global education experiences. The Systems and Administration Team is led by the Lead Global Education Systems Analyst, and this position reports directly to the Global Education Systems Analyst. The role works collaboratively with internal and external stakeholders to ensure the effective administration of Global Education programs and services while maintaining a strong student-first approach.Duties include providing services to students and the Global Education team with a strong student-first approach, including:Maintaining process documentation in the Global Education application system for Ohio State-approved Global Education programs and travel registration applications.Overseeing the assessment, payment instructions, and removal, as appropriate, of fees associated with Global Education programs.Assisting the Lead Global Education Systems Analyst and Global Education Systems Analyst in monitoring the accuracy of Global Education application workflows.Performing data cleaning and maintenance activities to ensure the accuracy and integrity of student program records.Maintaining course enrollment permission groups for Global Education courses.Supporting the Global Education scholarship awarding process.Managing administrative inboxes and responding to inquiries from internal and external stakeholders to facilitate the effective processing of Global Education applications.Contributing to a collaborative hybrid work environment while delivering high-quality customer service and operational support.Required Qualifications/Experience:High School diploma or GED.2 years of relevant experience required.1 years’ experience in customer service or communications, including analyzing & interpreting information1 years’ experience in operation of computers and related peripheral equipmentknowledge of Microsoft suiteStrong attention to detail.Desired Qualifications/Experience:Bachelor’s or equivalent combination of education/experienceDesired candidate has an interest in International EducationExperience resolving complex issuesComfortable interfacing with multiple information systemsPossesses strong communication skills when working with different teams and stakeholdersAble to manage shifting priorities in a fast-paced environmentComfortable working independently as well as across multiple teamsAdditional Information:The target hiring range for this job profile is $ 18.37 - $26.00 The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.Function: Academic AdministrationSubfunction: International ProgramsBand: TechnicalLevel: 3Location:Enarson Classroom Building (0072)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .The university is an equal opportunity employer, including veterans and disability.