Global E‑Commerce Safety Communications Lead

TikTok; Seattle (WA); On-site; USD 115,520 - 209,380; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Wellbeing benefits

Job summary

TikTok is seeking an experienced communications professional to support Trust & Safety storytelling around TikTok Shop. The role focuses on developing and executing global communications campaigns to proactively tell the safety story of TikTok Shop.

You will collaborate with Product, Trust & Safety, Legal, and Public Policy to manage campaigns, train spokespeople, and provide cross-functional counsel across monetized products. This is a high-impact, global role in a fast-paced environment.

Qualifications

• Minimum qualifications: Bachelor's degree or higher.
• 5+ years of experience in communications.
• Experience managing large-scale, multi-market campaigns from concept to execution.
• Outstanding verbal and written communication skills, with the ability to distill complex technical issues into easy-to-digest explanations.
• Strong organizational skills with ability to manage multiple high-stakes projects.
• Experience in a press office or handling crisis communications.

Responsibilities

• Global Campaign Strategy: Develop and execute communications campaigns that build brand trust and highlight our commitment to safety TikTok Shop.
• Proactive Storytelling: Create blog posts, media pitches, and launch materials to amplify global announcements regarding our e-commerce initiatives.
• Media Relations: Act as a primary contact for media on safety related issues, and train spokespeople for interviews, panel events and presentations.
• Cross-Functional Counsel: Provide communications guidance and approvals to teams across the business, helping to communicate our commitment to safety across some other monetized products.
• Crisis & Issue Management: Support the press office in managing media inquiries and communications regarding regulatory developments or policy escalations related to TikTok Shop.

Skills

Communications

Cross-functional collaboration

Crisis communications

Verbal & written skills

Time management

Education

Bachelor's degree or higher

Job description

TikTok is seeking an experienced communications professional to support Trust & Safety storytelling around TikTok Shop. The role focuses on developing and executing global communications campaigns to proactively tell the safety story of TikTok Shop.

You will collaborate with Product, Trust & Safety, Legal, and Public Policy to manage campaigns, train spokespeople, and provide cross-functional counsel across monetized products. This is a high-impact, global role in a fast-paced environment.